Business Associate I & Customer Service Representitive I

Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we have been improving lives and enhancing everyday moments - at home, at work and virtually everywhere in between. We help unlock the flavors in food, make roads and sidewalks safer, improve the water in baths, pools, and homes, and keep businesses and industries running. We are a dedicated team who constantly strives to do better together, and we are passionate about building a sustainable future for our company, the communities in which we operate, and the world around us. By joining our team, you will contribute to producing and delivering every form of salt that enhances everyday life.

Job Summary

The jobholder will be responsible for a hybrid role that analyzes and interprets government bids/contracts in the summer and acts as the point of contact between the customer and Morton Salt in the winter. The jobholder displays a professional image of the company, provides a comprehensive service in a high performance, client-driven environment with respect to company products, procedures, and technology. The jobholder is responsive to customers requirements (both internal and external), whether in bidding or customer service functions.

Duties and Responsibilities

• Identify, analyze, interpret, and document in bid system the non-price (product and performance) bid requirements.
• Gather, prepare, validate, and document data and other pertinent information for financial analysis to assist in making pricing decisions.
• Calculate and apply pricing to each individual bid as directed by management.
• Monitor bid opening dates and obtain the results of bids within one day of opening.
• Enter awards into system in a timely and efficient manner.
• Monitor and evaluate customer compliance to determine what action should be taken when a customer is approaching or has met their stated contractual requirements.
• Maintain professional, timely and effective communication with all parties
• Process orders and requests in line with company procedures and propose improvements to procedures and processes.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Enter and process customer orders/changes according to department policies and procedures.
• Work with cross-functional teams to resolve customer complaints, credits, deductions when necessary.
• Maintain up-to-date knowledge of products, customers, processes and suppliers.
• Remain fully flexible to meet business requirements and demands.

Knowledge, Skills, and Abilities

• Bachelor's degree in Business Administration, Mathematics, Finance, or a related field required; Master's degree preferred.
• Minimum of 2 years of business or related professional experience, preferably within a client-driven B2B or B2C environment.
• Strong analytical, critical thinking, and problem-solving skills with excellent attention to detail.
• Excellent organizational, time management, and administrative skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office applications, including experience developing, running, and analyzing reports.
• Strong interpersonal and collaboration skills, with the ability to build and maintain positive business relationships across multiple functions, locations, and organizational levels.
• Excellent written and verbal communication skills, including strong grammar, professional communication, and presentation skills.
• Ability and willingness to work flexible hours as needed to meet business requirements and deadlines.

The base salary range for this role is $60,000-$80,000. Actual compensation may vary based on factors such as education, experience, skillset, and/or location.

At Morton Salt, we work best when we work as a team, when we treat one another with dignity and respect, and value the unique contributions of others. We are committed to equal employment opportunity and prohibit discrimination and harassment based on race, national origin, sex, religion, color, disability, marital status, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, citizenship, or any other characteristic protected by law.