Business Associate-Neurosurgery

Position Summary

The Business Associate (BA) for Neurosurgery will provide critical support to the operational and administrative functions of the neurosurgery service line at Insight Hospital. To build a strong foundation, the BA will first complete a structured Medical Assistant (MA) cross-training period. This onboarding ensures a working knowledge of patient flow, clinical operations, and provider needs in both clinic and surgical settings.

After this phase, the BA will focus on administrative, business, and surgical coordination responsibilities, working directly with the Director of Neurosciences to manage referrals, streamline pre-op and post-op processes, and contribute to the growth of the neurosurgery program.

Essential Duties & Responsibilities

Phase 1: Onboarding – MA Cross-Training

Shadow and assist with basic MA tasks (rooming patients, vitals, chart prep, patient communication) to understand clinical workflows.

Learn neurosurgery-specific processes, including imaging orders, pre-operative testing, and post-op follow-up protocols.

Gain hands-on experience with patient scheduling, referrals, and EMR documentation.

Phase 2: Business Associate Functions

Referral & Access Coordination: Manage neurosurgery referrals from PCPs, ED, and specialists; ensure timely scheduling and efficient patient navigation.

Pre-Operative Coordination:

Verify insurance authorizations for imaging, labs, and surgical procedures.

Schedule pre-op testing and ensure clearance documentation is completed.

Confirm that imaging studies are available and reviewed prior to surgery.

Post-Operative Coordination:

Track surgical cases and ensure post-op follow-up visits are scheduled.

Monitor completion of post-op imaging and provider instructions.

Communicate with patients regarding wound care, activity restrictions, and follow-up needs.

Revenue Cycle Support: Partner with billing to prevent denials by ensuring complete documentation and authorization compliance.

Operational Reporting: Collect and analyze data on neurosurgery referrals, pre-op case readiness, and surgical outcomes; prepare reports for leadership.

Program Development: Support strategic initiatives such as telehealth expansion, community outreach, and process improvements within neurosurgery.

Provider & Department Liaison: Act as a key point of contact between neurosurgeons, patients, and hospital departments to troubleshoot barriers and optimize workflow.

Administrative Support: Assist the Director of Neurosciences with presentations, proposals, and growth projects for the neurosurgery service line.

Qualifications

Bachelor’s degree in healthcare administration, business, public health, or related field preferred; equivalent healthcare or administrative experience considered.

Prior experience in surgical services, care coordination, or clinic operations strongly preferred.

Strong organizational skills with the ability to manage high-volume workflows and tight surgical timelines.

Excellent verbal and written communication skills; able to interact professionally with physicians, staff, and patients.

Analytical and problem-solving skills with strong attention to detail.

Willingness to complete MA cross-training as a required onboarding component.

Bilingual (English/Spanish or Mandarin/Cantonese) strongly preferred.

Competencies

Ability to balance patient-facing and administrative functions.

Initiative to anticipate pre-op and post-op needs and resolve barriers before they delay care.

Professionalism in handling sensitive patient and surgical information.

Strong teamwork across providers, OR staff, and hospital departments.

Commitment to Insight’s mission of expanding neurosurgery access in underserved communities.