Join a High-Energy Team, Driving Customer Experience Excellence

Pohanka Automotive Group is looking for a driven, people-first Service Business Development Manager (BDC Manager) to lead and elevate our customer engagement operations.

In this role, you’ll coach and inspire a high-performing BDC team help create an exceptional experience across phone, internet, text, and chat communications.

We’re seeking a modern leader who thrives in a fast-paced environment, embraces technology, values team culture, and knows how to turn customer interactions into lasting relationships.

If you are passionate about leadership, performance, customer experience, and growth — we want to meet you!

What You’ll Do

• Lead, motivate, and develop a high-performing BDC team focused on delivering exceptional customer experiences
• Coach representatives through call reviews, training sessions, and real-time feedback to continuously improve results
• Collaborate with dealership leadership to improve processes, increase efficiency, and maximize customer satisfaction
• Analyze KPIs and performance trends to identify growth opportunities and implement action plans
• Provide regular performance reporting and operational updates to dealership leadership

What We’re Looking For

• Proven leadership or BDC management experience in automotive, customer service, or call center operations
• Strong communication and relationship-building skills
• Ability to coach, motivate, and develop team members
• Comfortable working with DMS systems, digital communication tools, and reporting platforms
• Performance-driven mindset with a passion for achieving goals and improving customer experience
• Strong organizational skills and ability to multitask in a fast-paced environment
• Positive attitude, professionalism, and strong work ethic

Benefits & Perks

• Competitive compensation package
• Performance bonuses and incentive programs
• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k) with company contribution after 90 days
• Paid vacation, holidays, and personal leave
• Vehicle purchase discounts
• Career advancement opportunities

About Pohanka Automotive Group

Pohanka Automotive Group has been delivering exceptional automotive experiences since 1919. What started as a single repair facility has grown into one of the most respected dealership groups in the Washington DC Metro area, with 22 locations across Virginia, Maryland, Washington DC, and Texas.

Through Pohanka Community Outreach, we proudly support more than 1,600 local organizations and contribute over $3 million annually to charitable initiatives.