Business Development Representative

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About the role

As a Business Development Representative (BDR) at Swap, you will be a key player in driving our growth by identifying and generating new business opportunities. You will be responsible for engaging with potential customers, understanding their needs, and positioning Swap’s offerings as the ideal solution to their challenges. This role is perfect for a highly motivated, results-driven individual with a passion for sales and business development.

This is a hybrid role based in Austin, with three in-office days per week.

Responsibilities

Lead Generation

• Identify and research potential key decision-makers within your target accounts.

• Develop and execute strategies to generate new business leads through cold calling, email campaigns, social media outreach, and networking events.

Prospecting

• Qualify inbound leads and convert them into discovery meetings booked.

• Engage with potential customers to understand their business needs, pain points, and goals.

Pitching & Positioning

• Effectively communicate the value proposition of Swap’s products and services to potential customers over phone, email and social selling.

Relationship Building

• Build and maintain strong relationships with potential customers through consistent follow-up and value-added communication.

• Partner closely with Account Executives to develop ongoing engagement strategy with assigned prospect accounts to drive revenue goals

Market Analysis

• Stay up-to-date on industry trends, market conditions, and competitors to effectively position Swap in the marketplace.

Reporting

• Track and report on individual key metrics such as lead conversion rates, sales pipeline development, and overall business development performance.

• Utilise CRM tools to maintain accurate records of all interactions with potential customers.

Requirements

• 6+ months experience in business development, sales, or a related field, preferably within the tech or e-commerce industry.

• Strong communication and interpersonal skills, with the ability to build rapport quickly.

• Excellent organisational skills with a keen attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

• Proficiency in CRM software (e.g., HubSpot, Apollo) and sales enablement tools preferred.

• A proactive, results-oriented mindset with a passion for sales and business growth.

Diversity & Equal Opportunities:

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.