Client Care & Community Relations Coordinator

Full-Time | Senior Helpers of Santa Fe

About Us

Senior Helpers is one of New Mexico’s premier providers of in-home senior care, dedicated to improving the quality of life for our clients and their families. We are committed to training excellence, compassionate service, and building strong community partnerships that make a difference.

About the Role

We are seeking a motivated, relationship-driven Client Care & Community Relations Coordinator to join our growing team. This role is a unique blend of sales, client relations, and care coordination. The ideal candidate is a closer who thrives on building trust, converting inquiries into clients, and maintaining strong partnerships with referral sources.

This position is office- and field-based (M–F, 9–5), with occasional flexibility required to meet client needs.

Key Responsibilities

Sales & Referral Development

• Proactively visit referral sources (hospitals, skilled nursing facilities, assisted living, home health, and community partners).

• Develop and maintain strong professional relationships with case managers, discharge planners, and community partners.

• Track all referral visits and contacts in CRM.

• Represent Senior Helpers at community events, health fairs, and partner activities.

Lead Management & Conversion

• Respond to all new inquiries quickly and professionally.

• Track leads in CRM and ensure timely follow-up until closed.

• Request and manage refunds for unqualified 3rd-party lead generator submissions.

• Conduct in-home assessments and convert to signed service agreements.

Client Retention & Satisfaction

• Conduct periodic client/family visits to ensure satisfaction.

• Support retention and reduce churn through proactive problem-solving and relationship management.

• Collaborate with office team (scheduler, RN, HR) to ensure a seamless client experience.

Qualifications

• Proven sales or community relations experience (healthcare, senior care, home health, or related field preferred).

• Strong closer mentality — able to move prospects from inquiry to signed agreement.

• Excellent interpersonal and communication skills.

• Highly organized with experience using CRM or lead-tracking systems.

• Valid driver’s license and reliable transportation required.

• Comfortable with both office tasks (CRM, lead tracking) and fieldwork (referral visits, assessments).

Compensation & Benefits

• Performance bonuses tied to new clients signed & client retention.

• Benefits package (health, dental, PTO).

• Career growth opportunities as we expand across New Mexico.

Why Join Senior Helpers?

• Be part of a mission-driven team improving lives every day.

• Work in a supportive culture where your success is measurable and rewarded.

• Make a visible impact on the growth and reputation of our agency.