Business Efficiency Associate

Summary:

• Duration: 25-Oct-2026 to 31-May-2027
• Travel Required: Yes

Responsibilities:

• Participate in meetings with various business stakeholders to help capture requirements and drive the implementation of process improvement initiatives.
• Assist with documentation of the various initiatives including problem definition, current state process mapping, key metrics, controls implementation, and overall future state recommendations.
• Collect data for business diagnostics that helps quantify and prioritize projects along with team feedback and input.
• Assist with performing impact analysis and support process evaluation to identify, analyze, and improve operations and service quality.
• Support the team in ensuring initiatives are within the boundaries of the company’s operational risk framework.
• Assist with creating execution roadmaps with key milestones and help drive the implementation.
• Track and monitor initiatives post-implementation with key metrics to assess the new process.

Requirements:

• University Degree Preferred
• Minimum 2 years of work experience required; 3 years preferred.
• Proficiency in Project Management, including building roadmaps, tracking milestones, and managing cross-functional initiatives.
• Strong communication skills, including synthesizing complex information for senior leadership and strong presentation and documentation skills.
• Stakeholder management experience, including facilitating meetings and gathering requirements across business, operations, and tech teams.
• Familiarity with financial services.

Preferred Skills:

• Prior experience in change management.
• Strong influencing, relationship management, and partnering skills.
• Excellent qualitative and quantitative analytical and problem-solving skills.
• Ability to deliver under pressure and provide insights in short timeframes.
• A team orientation, collaborative, and collegial style.
• Ability to handle sensitive and confidential information.
• Proficiency in tools such as Excel, PowerPoint/Visio, and project management or BI tools (e.g., Smartsheet, Tableau).