Business Operations Specialist

Genesis Consulting is seeking a motivated, ambitious, hardworking, and resourceful Business Operations Specialist to support Genesis operations and office administration. Our clients are some of the world's leading companies and the candidate will be a part of challenging projects to build and support technical solutions for their needs. This position can be based in our Richmond, VA or Washington, DC office.

Duties and Responsibilities:

The Business Operations Specialist will support a wide array of company initiatives, including digital and social media marketing, recruiting and talent acquisition, SharePoint and database administration, planning meetings, trade shows and training classes, and preparing reports. The Operations Specialist will develop and implement successful digital marketing and social media campaigns for Genesis to engage our community through social media and the company website. This position reports directly to the Manager of Business Operations. The ideal candidate will have a background in and/or exposure to Communications, Journalism, Marketing, Advertising, Digital Marketing, or Public Relations. Other duties may include but are not limited to the following:

• Develop, implement, track, and optimize Genesis' digital marketing strategies across all digital channels to enhance brand awareness among prospective clients, employees, and consultants

• Produce and collect original content for social media and website, and distribute it through all multimedia channels including but not limited to E-mail Blasts, Videos, Product Images, Social Media and company website

• Case studies

• Blog posts

• Press releases

• Training class marketing and updates

• Maintain social media tracker

• Create a social media calendar integrating outlets such as the company website, LinkedIn, Facebook, Twitter, and more

• Provide support for marketing events, industry conferences, and exhibitions as required (managing company booth/table, booking venues, booking travel, and ordering marketing materials)

• Assist with Recruiting and Zoho applicant tracking system (ATS) administration

• Research and write job descriptions for approval by hiring managers and subject matter experts (SMEs)

• Post and republishing jobs bi-weekly

• Take meeting minutes and update priorities as needed

• Distribute internal Hot Jobs emails

• Manage company directory (Excel and Azure AD/365), personnel records, and perform monthly user audits

• Maintain company Organizational Chart

• Maintain and oversee company IT inventory

• Manage on- and off-boarding processes, such as: equipment shipping and return, internal employee training, creating and shipping business cards and employee welcome boxes

• Coordinate company activities such as quarterly meetings, management meetings, and off-site events such as social gatherings and happy hours

• Upload marketing material to online libraries, internet groups, and social media sites

• Lead integrated digital marketing campaigns from concept to execution

• Support company marketing initiatives by assembling proposals, videos, slide shows, demonstrations, and interesting written copy for the website and other communication outlets/channels

• Produce marketing materials such as brochures for company-hosted networking events, conferences, and e-mail campaigns

• Perform peer-review of documents as requested

• Support company administratively by answering and directing phone calls, ordering and organizing office and kitchen supplies

• Participate in project meetings and propose improvements if necessary

• Assist with project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails

• Assist with quality related documentation management including batch records, SOPs, and the overall Quality Management System (QMS)

• Develop and maintain formal process documentation including procedures and process flow diagrams

• Support a wide range of company initiatives as assigned

Requirements

Minimum Qualifications/Experience:

• Strong time-management, prioritization and organization skills with the ability to manage multiple deadlines and project schedules

• Personable, presentable, and articulate

• Eager to tackle any task with an optimistic attitude

• Sound understanding of marketing principles

• Knowledge of web technologies, digital media solutions, media and marketing projects, and development of processes

• Strong administrative and organizational skills, exceptional attention to detail, and aptitude to carry out multiple tasks simultaneously

• Ability to meet deadlines, take direction, and follow detailed instructions in a fast-paced and competitive environment

• Working knowledge/experience with Microsoft Office Suite, spreadsheets, databases, word processing, and graphic presentation software (Word, Excel, PowerPoint, Outlook, Adobe Photoshop etc.)

• Capable of learning quickly

• Exceptional interpersonal/communication skills, and ability to communicate effectively

• Professional, friendly, and confident phone demeanor

• Must be self-motivated and able to work with minimal supervision

• Ability to translate complex technical solutions, strategies, and themes into easily understandable, readable and compelling copy

• Skilled in document management

• Analytical and problem-solving skills

• Excellent customer service skills

• Superb written and verbal communication skills

• Exceptional proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, etc.)

• Experience with project management software preferred (Jira, Trello, Confluence, etc.)

Minimum Education:

• Bachelor's Degree - Preferred

Required Certifications:

• None

Other:

• Willing to work in an office environment

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