Business Systems Analyst V

As a Senior Salesforce CPQ and Billing  Business Systems Analyst, you will help design the implementation, enhancement and optimization of our Salesforce platform to support our business operations. You will be reporting to Sr. Manager, Business Technology.  You will work with operational leaders, program managers, system architects, and developers to achieve platform stability and scalable growth. You will have fun and have drive business results.

Key Responsibilities 

• • Own end-to-end optimization of Salesforce CPQ & Billing workflows, driving measurable improvements in automation, accuracy, and sales cycle efficiency.

  • Translate complex business models (pricing, bundling, subscription, amendments, renewals) into scalable CPQ architecture.

  • Lead requirements definition with Sales, Finance, RevOps, Marketing, and Engineering to ensure alignment to measurable business outcomes.

  • Design and deliver declarative and configuration-based solutions within Salesforce CPQ & Billing while ensuring system scalability and data integrity.

  • Reduce technical debt and manual workarounds by identifying automation opportunities across QTC processes.

  • Improve reporting fidelity and executive visibility by enhancing Salesforce data models and dashboards.

  • Lead structured UAT with clear success criteria, measurable acceptance standards, and risk mitigation plans.

  • Evaluate and recommend platform enhancements, integrations, or architectural improvements that increase system performance and user experience.

  • Ensure changes account for downstream system impacts across ERP, billing, provisioning, and analytics ecosystems.

  • Produce high-quality documentation that improves long-term maintainability and system clarity.

  • Raise quality standards in user story creation, acceptance criteria, and solution validation.

Additional Details  

This role operates beyond traditional business analysis and requires a strategic systems thinker capable of driving business transformation through technology, process excellence, and cross-functional leadership.

Bar Raiser Expectations

This role operates beyond traditional business analysis and requires a strategic systems thinker capable of driving business transformation through technology, process excellence, and cross-functional leadership.

• Demonstrates expert-level understanding of Quote-to-Cash processes, including pricing, quoting, subscriptions, renewals, amendments, billing, and revenue operations.
• Consistently identifies opportunities to simplify complex processes while improving scalability and user experience.
• Uses data-driven decision making to drive measurable business improvements.
• Anticipates downstream system and operational impacts before proposing solutions.
• Influences senior stakeholders through structured problem solving, business acumen, and effective communication.
• Establishes scalable governance practices that support long-term growth.
• Proactively identifies operational risks, technical debt, and process bottlenecks and drives resolution.
• Raises organizational standards for requirements definition, testing, solution design, and operational excellence.
• Demonstrates ownership and accountability for business outcomes beyond project delivery.

AI Bar Raiser Expectations 

This role is expected to lead the practical adoption of AI within the Quote-to-Cash domain, identifying opportunities where AI can create measurable business value while maintaining strong governance and operational controls.

• Identifies high-impact AI opportunities across CPQ, pricing, approvals, renewals, billing, forecasting, and revenue operations.
• Leverage AI/ML capabilities (e.g., Salesforce Einstein, predictive analytics, and GenAI) to enhance pricing recommendations, quote accuracy, and anomaly detection across CPQ workflows.
• Designs AI-enabled workflows that reduce manual effort while maintaining appropriate controls and oversight.
• Partners effectively with Data Engineering, Analytics, and Product teams to operationalize AI-driven insights.
• Evaluates AI initiatives using measurable business outcomes such as cycle time reduction, forecasting accuracy, productivity improvements, and revenue impact.
• Ensures AI solutions are supported by high-quality data and strong governance practices.
• Establishes validation and monitoring approaches that maintain trust and reliability in AI-generated outputs.
• Champions responsible AI adoption while balancing innovation, compliance, auditability, and business value.
• Continuously evaluates emerging AI technologies and identifies opportunities to create competitive advantage.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, Finance, or a related field.
• 7+ years of experience as a Business Systems Analyst, Salesforce Consultant, Product Analyst, or similar role supporting Quote-to-Cash processes.
• 5+ years of hands-on experience supporting Salesforce CPQ and/or Salesforce Billing implementations.
• Deep understanding of end-to-end Quote-to-Cash business processes including pricing, quoting, subscriptions, amendments, renewals, invoicing, and revenue operations.
• Proven experience translating complex business requirements into scalable Salesforce solutions using configuration-first approaches.
• Strong expertise in business analysis, process design, requirements management, testing, and stakeholder engagement.
• Experience working in cross-functional environments involving Sales, Finance, Revenue Operations, Product, and Engineering teams.
• Demonstrated success delivering measurable operational improvements through process optimization and automation.
• Strong analytical, problem-solving, communication, and facilitation skills.
• Experience supporting enterprise-scale Salesforce environments with complex integrations and business processes.

Preferred Qualifications

• Master's degree in Business Administration, Information Systems, Engineering, or a related field.
• Salesforce CPQ Specialist Certification.
• Salesforce Administrator Certification.
• Salesforce Business Analyst Certification.

Within 12 months, this role will have:

• Reduced quote cycle time by measurable percentage through automation and configuration improvements.

• Increased automated pricing and approval coverage, reducing manual intervention.

• Reduced CPQ-related production defects and billing discrepancies.

• Delivered scalable support for new pricing models or product launches without major rework.

• Improved data quality and reporting accuracy for revenue and pipeline forecasting.

• Documented and simplified at least one high-complexity CPQ process that previously created operational risk.

• Elevated requirement rigor and UAT quality across stakeholders.

Success is defined by measurable operational improvement, not system activity.

AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.