What Your Responsibilities Will Be Compliance and Filing Operations Prepare, review, and file multi-jurisdictional sales and use tax, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filing cycles Manage a select portfolio of customer accounts as their dedicated primary point of contact for all returns-related questions and escalations Research and resolve jurisdictional tax notices on behalf of customers with clear, timely, and well-documented communication Perform quality assurance reviews related to sales and use tax content and jurisdiction form changes Customer and Relationship Management Serve as the first point of contact for customers' sales and use tax returns questions, setting clear expectations and relaying complex compliance information in an accessible, actionable manner Own the onboarding and validation of new sales and use tax returns customers, ensuring a smooth transition into Avalara's platform Communicate regularly and effectively with customers, jurisdictions, and internal teams as part of research and resolution workflows Take full ownership of customer satisfaction, demonstrating empathy and proactive responsiveness to customer needs Process Improvement and Team Enablement Identify, develop, and implement automation improvements to serve customers across a variety of market and tax verticals Identify process and technology gaps and recommend improvements that reduce risk, increase throughput, and improve customer outcomes Assist with implementation, training, and documentation initiatives in support of the broader team Coordinate and lead training for junior-level employees, serving as a knowledge resource for critical troubleshooting and in-cycle risk reduction Apply expert knowledge of jurisdiction websites and taxpayer-facing portals, including data input nuances and system limitations AI Bar Raiser Expectation This role is an opportunity to be at the leading edge of Avalara's AI-first mission within one of our most complex and high-stakes compliance operations. Required Qualifications Bachelor's degree in Accounting, Finance, Business, or a related field AND a minimum of 5 years of directly related experience in multi-jurisdictional sales and use tax compliance, returns preparation, or tax operations Master's degree in a relevant field AND a minimum of 3 years of directly related experience may be substituted for the above Note: A degree is required for this role.