Busser

Essential Duties & Responsibilities:

• Pre-busses, clears and resets tables ensuring all chairs, floors, and work areas are

clean and presentable at all times.

• Carries dirty dishes from the restaurant to the kitchen; wipes table tops and chairs

with damp sanitized cloth.

• Sets tables with silverware and glassware and required napkins.
• Replenishes supply of clean napkins, silverware, glassware and dishes in restaurant.
• Refills water glasses, coffee, iced tea, and bread in a timely manner as requested by

customers.

• Greets guests in a professional and friendly manner.
• Performs all side work duties as assigned or requested by Supervisor and/or performs

the duties of a food runner to assist the wait staff.

• Ensures sanitized dishware, silverware, pots and pans are available by loading and

unloading dish washing equipment.

• Attends and participates in departmental meetings to gain knowledge of products,

service and facility promotions and events.

• Responds to customer inquiries and comments by providing timely and knowledgeable

information in order to provide quality customer service.

• Reports any maintenance or housekeeping discrepancies to management in a prompt

manner.

• Exhibits a professional appearance and maintains a friendly, cheerful and courteous

demeanor at all times.

• Attends and participates in regularly scheduled staff meetings.
• Follows guidelines regarding health, safety and customer service according to

established policies and procedures.

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Position Classification & Description

Busser

Revised January 2022

• Contributes to a team effort and accomplishes related results as required.
• Execute service standards as trained.
• Performs other duties as required.

Minimum Qualifications:

High School Diploma or GED. Must meet all knowledge, skills and abilities. Must be

eighteen (18) years of age for Arizona properties and twenty-one years (21) of age for

New Mexico properties. No felony, theft or stealing convictions. Must be able to

successfully pass a pre-employment drug/alcohol screen, background investigation,

obtain and maintain gaming license. Navajo preference.

Knowledge, Skills and Abilities:

• Knowledge or ability to learn restaurant operations and food service principles.
• Knowledge or ability to learn kitchen equipment and utensils maintenance operations.
• Knowledge or ability to learn safe practices in a kitchen working environment.
• Ability to create a friendly atmosphere and demonstrate excellent customer service.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying

social and cultural backgrounds.

• Ability to establish and maintain professional relationships with co-workers at all

levels.

• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Ability to have a great attitude and willingness to learn.

Physical Demands:

While performing the duties of this job, the employee may be required to stand for

prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or

crouch, and have normal auditory, visual acuity, and verbal communications skills. The

employee must occasionally lift and/or move up to 40 pounds.

Work Environment:

Work is generally performed in a Casino restaurant setting with a moderate noise level.

Extended hours and irregular shifts are required. Tight time constraints and multiple

demands are common.