Cafe' Services Supervisor (Part-Time)

The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services.Hours:   28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.Reports to: General Manager of Café ServicesStatus:  Part-time, Non-exempt, not tip eligibleSalary:  $17.76/hr.           Responsibilities:

1. Supervisory Responsibilities (50%):

• Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge
• Supports ongoing learning and development of team members
• Directs Café staff by prioritizing duties and ensuring productivity
• Oversees wine bar for events
• Helps to create and foster a respectful and inclusive team environment
• Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures

2. Café Services (30%):

• Provides exemplary customer service to guests while working shifts alongside Café Services staff
• Works with Café Manager to troubleshoot POS system and other front of house equipment
•   Interacts with guests to get feedback on product quality and service levels
•   Handles visitor inquiries, complaints, and requests
•   Maintains safety and food quality standards at all times and in all areas of the Café
•   Maintains supply inventory of office and Café
•   Receives and puts away deliveries
•   In partnership with the Café Manager, modify or create menus that meet quality standards
•   Prepare meals and prep support as needed

3. Administrative Responsibilities (20%):

• Ensures all end of day reporting is completed
• Assist in register programming, end of month reporting, and inventory
• Maintain up to date knowledge of industry standards and best practices

Qualifications:

• Must have excellent customer service and communication skills
• Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity
• Minimum of 1 year of café restaurant supervisory experience required
• Knowledge of food safety standards and best practices
• Must have basic computer skills, experience with Points of Sale (POS) systems a plus
• Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise
• Availability to work weekend and evening hours
• Clearance of a criminal background check

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.

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