Job Description
KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.
Title: Call Center Contractor
Duration: Through 4/30/27
Location: 100% onsite in Orange, CT
Responsibilities
- Lead, coach, train and manage customer care representatives in all aspects of their jobs to ensure high quality customer service.
- Provide direct supervision and development to assigned representatives.
- Provide performance and quality assurance reviews, address all areas of opportunity and strive to continually improve the quality and productivity of the team.
- Uphold the Customer Bill of Rights and all other Company policies.
- Investigate and resolve escalated and complex customer concerns. This includes successfully collaborating with internal and external resources.
- Embrace new technologies and strive to produce process improvements; orchestrate these changes with the team. Meet all goals and deadlines.
- Lead assigned special projects, participate on company-wide projects to advance the company's business plan.
- Seven years of customer service experience with progressive levels of responsibility in a call center environment is highly preferred.
- Strong communication and interpersonal abilities are needed for supervision and managing escalated customer situations.
- Demonstrated leadership accomplishments with successfully supervising others is required.
- Experience managing a unionize workforce is preferable.
- May require account collections experience depending on the opening.
- Requires the ability to work a flexible schedule that includes some evenings/Saturdays, as well as call-in for storm-emergency operations
At KAYGEN, people are at the heart of everything we do. We foster a diverse, inclusive, and employee-driven culture where every individual is valued, empowered, and encouraged to bring their authentic self to work. Our candidate-first approach means we are committed to understanding your career goals and connecting you with opportunities that align with your aspirations, skills, and potential. Whether you're taking the next step in your career or searching for your dream opportunity, KAYGEN is more than a staffing partner—we're a community dedicated to helping you grow, succeed, and thrive. Join us and discover a place where your talent is recognized, your ambitions are supported, and your future is built alongside a team that invests in your success every step of the way.
Our team of experienced staffing experts will work with you to find you the best opportunity. For more information, please visit us at www.kaygen.com.
Benefits:
- Free Healthcare Insurance
- 401(k) Retirement Plan
- Free Life Insurance
- Sick Time Off
- Mentorship Program
- Certifications
- Referrals
- Family and Wellness benefits
- Continuous Growth and Career Development
Numbers & Facts
| Location | Orange, CT |
| Industry | Computer/IT Services |
| Salary | $20–$40 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 2003 |
| Website | http://www.kaygen.com |
Benefits
Paid Sick Days, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Life Insurance, Merchandise Discounts
About Company
Kaygen, an award-winning technology consulting and talent firm, assists organizations to achieve digital transformation. From structuring data to the Cloud and visualization, Kaygen leads the digital transformation of global clients.
Kaygen, from the Japanese word, kaizen, for continuous improvement, signifies how we continuously seek to bring expert tech talent to our client engagements to create a sustainable competitive advantage. However, there is more. Our company is diverse, and minority woman owned and operated by expert data technologists who have conceived and developed the very strategic technology initiatives that we now engage in for our clients with our talent.
Our core belief in diversity, complemented by the principles of kaizen, ensures we bring the best expert data talent to work transparently, collaboratively, and with the flexibility to ensure client success.
Visit http://www.kaygen.com/ for a solutions overview.
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