Call Center Customer Service Professional - IV

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Call Center Customer Service Professional - IV

• Location: Cary, North Carolina 27513
• Work model: On-site
• Posted July 15, 2026
• Job ID: JPC - 206392

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Job Description

Call Center Customer Service Professional - IV

Location: Cary, NC | Hybrid (On-site: Tue-Thu, Remote: Mon & Fri) | Full Time

[About the Role]

Join a dynamic, 24/7/365 service operations team as a Call Center Customer Service Professional - IV. In this high-impact position, you will leverage your extensive technical support background to provide exceptional service, resolve complex problems, and ensure operational excellence for our customers. This hybrid role offers you a balanced work environment with opportunities for ongoing learning and advancement.

[Responsibilities]

• Serve as the critical point of contact for inbound customer service calls, performing in-depth diagnostics and troubleshooting to resolve technical issues rapidly.
• Execute proactive outbound communications to internal teams and external customers to accelerate task completion, resolve escalations, and deliver clear user education on established processes.
• Strategically escalate issues to management, specialized support teams, or external repair organizations to minimize downtime and expedite resolutions.
• Keep customers informed with consistent, clear updates on ticket status, expected resolution times, and final outcomes, building strong relationships and ensuring high satisfaction.
• Adapt to a rotating 24/7/365 shift schedule, starting with comprehensive day shift training and opportunities to move across shifts based on business needs.

[Required Skills and Experience]

• 7-10 years of hands-on experience in technical support, customer service, or service desk environments
• Strong diagnostic and troubleshooting abilities
• Outstanding communication and customer engagement skills
• US Citizen with eligibility for Public Trust clearance
• Ability to thrive in a fast-paced, multi-shift operation

[Preferred Skills]

• Prior Verizon service experience (highly valued)

[Benefits]

• Competitive compensation up to $62/hr
• Hybrid work model for enhanced work-life balance
• Comprehensive training and professional development
• Exposure to mission-critical technology and high-impact customer interactions
• Collaborative, supportive team culture
• Career advancement within a nationally recognized organization

[How to Apply]

If you are dedicated to delivering exceptional customer experiences and meet the qualifications, apply now to join our Cary, NC team. Local candidates only.

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Job details

Job ID JPC - 206392

Location Cary, North Carolina, United States

Work Model On-site

Job Type Full Time

Department Admin/Clerical

Category Customer Success

Posted July 15, 2026

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