Call Center/Front Desk Representative

Call Center Duties Answer incoming calls professionally and assist patients with questions and concerns.Schedule, reschedule, and cancel patient appointments.Respond to appointment inquiries and provide accurate information regarding clinic services.Route calls to the appropriate departments or healthcare personnel.Make appointment reminder calls and follow up with patients as needed.Document all calls and patient interactions accurately.Maintain a courteous and professional telephone presence.Handle a high volume of incoming calls while maintaining excellent customer service. Front Desk & Patient Registration Duties Greet patients warmly and provide a welcoming check-in experience.Check patients in and out for appointments.Register new patients and update existing patient demographic information.Verify insurance coverage and collect required documentation.Review and update patient information, including contact details and insurance information.Collect copayments, outstanding balances, and other applicable patient fees.Schedule follow-up appointments and provide appointment instructions.Maintain accurate patient records in the electronic health record (EHR) system.Protect patient confidentiality and comply with HIPAA regulations.Assist patients with questions regarding clinic procedures and services.Coordinate with clinical and administrative staff to ensure efficient patient flow.