Call Center Manager Off Brodie Lane-Sunset Valley

ELITE VISON GROUP LLC

Austin, TX

Full-time
Autofill and Review

30+ days ago

Job Description

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities

Job Summary
We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, monitoring key performance indicators, and tracking and reporting on productivity.

Responsibilities

Hire, train, and manage call center employees capable of providing excellent customer service
Oversee call center operations, making improvements to telephone skills and other procedures
Create goals and objectives for the call center and document performance using key performance indicators
Develop and implement policies and procedures that maximize productivity
Prepare and present reports on call center statistics to upper management

Qualifications

High school diploma/GED is required, college experience is preferred
Valid Certified Call Center Manager (e.g. CCCM) certification is preferred
Previous experience as a call center manager or in a similar managerial position
Strong grasp of customer service metrics and key performance indicators in a call center setting
Knowledge of budgeting, reporting, and basic financial analysis concepts
Highly skilled in Microsoft Office and call center software
Excellent verbal, written, and interpersonal communication skills

Numbers & Facts

Location	Austin, TX
Job Type	Full-time

Skills

Budget Reportingunmatched
Call Center Evaluationunmatched
Call Center Managementunmatched
Call Center Operationsunmatched
Call Center Softwareunmatched
Call Center Statisticsunmatched
Call Centersunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Financial Analysisunmatched
Interpersonal Skillsunmatched
Microsoft Officeunmatched
On Callunmatched
Operational Improvementunmatched
Operationsunmatched
People Managementunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Policy Developmentunmatched
Policy Implementationunmatched
Presentation/Verbal Skillsunmatched
Procedure Developmentunmatched
Procedure Implementationunmatched
Productivity Managementunmatched
Telephone Skillsunmatched
Writing Skillsunmatched

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