Call Center Rep/Appointment Setter

Harris Plumbing, Heating, Air, & Electrical is a growing, locally owned and operated full-service residential home services company based in South Jersey. We proudly serve homeowners throughout the Tri-State area, delivering 5-star plumbing, heating, cooling, and electrical services through a proven, customer-focused service system.

Harris is currently in search of an experienced Call Center Rep/Appointment Setter!

This position is onsite, full-time at our Salem, NJ headquarters.

Pay rate: starting at $19/hr

 RESPONSIBILITIES

• Deliver 5-star customer service on every inbound and outbound interaction—our customers are the reason we do what we do
• Professionally handle inbound calls and make outbound follow-ups to convert conversations into booked opportunities
• Accurately collect, verify, and document customer information in all systems
• Take ownership and pride in the quality, accuracy, and consistency of your work
• Communicate with customers through phone, live chat, email, portals, and other electronic platforms
• Actively manage customer satisfaction by completing happy calls, sending follow-up communications, and responding to reviews when assigned
• Take full ownership of the customer experience from first contact through resolution
• Collaborate as part of a team that shares ideas to improve call flow, processes, and the overall customer experience
• Maintain a positive, professional attitude and demonstrate a willingness to learn, grow, and adapt every day

QUALIFICATIONS

• Strong verbal and written communication skills with the ability to engage customers professionally on inbound and outbound calls
• Proficient typing skills and the ability to quickly learn and navigate multiple software systems and applications
• High attention to detail with a strong focus on accuracy and proper documentation
• Self-motivated, dependable, and results-driven, with the ability to work well both independently and as part of a team
• Positive, optimistic attitude with a people-first mindset and strong customer focus
• Strong problem-solving skills with the ability to think quickly, collaborate, and work well on a team in a fast-paced call center environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person