Pay: $15.00 per hour
We are currently seeking call center/customer service representatives for an onsite temp-to-hire position in Greensboro, NC!
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Shift = 1030am to 7pm (Training 8am to 5pm/Mon-Fri)
- Temp-to-hire
- Must be fluent in English
- Fluent/Bilingual French or Spanish = $16/hr!
Key Responsibilities/Accountabilities
- Customer service representative will Promptly answer and accurately document and respond to customers’ requests from incoming phone calls
- Call center representative will Accurately document inquiries in case management tools to ensure a fully transparent and seamless customer experience.
- Customer Service representative will Collaborative and build team relationships with peers and colleagues to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.
- Call center representative will Active participation in the development of the team including its working procedures and environment.
- Customer Service representative will Establish and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities supporting our customers and the team overall.
- Call center representative will Provide excellent customer service and problem solving in end to end case management if issues arise with services provided, case financials or customer inquiries.
- Customer Service representative will Address customer complaints effectively during case coordination and know when escalation to team lead is necessary to ensure timely case progression.
- Call center representative will Make sound decisions concerning the prioritization of service (e.g., safety concern). Identify situations that require special handling and coordinate with the supervisor and/or manager.
- Customer Service representative will Perform any other tasks as needed and directed by supervisory and/or management staff.
- 1-2 years of customer service, call center, or technical support experience preferred
- Solid understanding of Microsoft operating systems
- Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment while effectively documenting important facts in our case management system
- Innovative problem solving, research, motivational, team building and analytical skills
Benefits Available:
- Short/Long Term Medical Insurance
- Dental Insurance
- Term Life
- Short Term Disability
- Direct Deposit
- Holiday Pay
- Service Bonus
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