Call Center Representative

The ideal applicant should have 1-2 years of experience and be able to perform a variety of tasks within a very busy atmosphere, make quick/accurate decisions, and have the flexibility to provide adequate coverage including some evenings and weekends, especially during peak weather. If you are someone who adds value through flexibility and the ability to perform well under pressure, then we look forward to meeting you!

Pay & Benefits:

• $13 per hour starting pay, plus incentives. Hourly rate assigned based on experience.
• Health insurance - Blue Cross, Blue Shield
• 401K with minimum 3% match
• Free life insurance - 25K
• Free vision insurance
• Free dental insurance
• Paid vacation and holidays
• Opportunity for advancement!

Requirements:

• Ability and willingness to learn and multi-task
• Experience and knowledge in Microsoft Excel, Access, and Word
• Excellent organizational and documentation skills
• Excellent communication skills both verbal and written
• Excellent and confident customer support skills and positive disposition
• Flexibility for On-Call responsibilities
• Ability to handle high call volume

Tasks Include, But Not Limited To :

• Identify, research, and resolve customer questions
• Complete call logs and reports
• Recognize, document, and alert supervisor of trends in customer calls
• Recommend process improvements
• Transfer calls correctly to the appropriate staff when necessary
• Provide customers with basic information regarding the nature of our business
• "Other duties as required."