Call Center Representative IV - Inbound

Job Title: Fraud Representative
Job Location: Charlotte/Remote
Pay Rate: ***
Bill Rate: ***
Background (no edu or emp) and fingerprint ONLY.
Must Haves: All candidates must fit this criteria(Supplier must ask)
1, Is the candidate proficient in using Chromebook?
2. Is the candidate within 60 miles or 60 minutes away from Hub in Charlotte?
3. Is the candidate proficient using dual monitors?
4. Is the candidate flexible to work between the hours of 8AM-8PM EST and 1 day per weekend (total of 5 working days)?
5. Is the candidate able to multitask?
6. Does the candidate have atleast 2 or more years of customer service experience of any kind?
7. Is the candidate proficient with utilizing Microsoft Office programs and Outlook?
Synchrony s Call Center Team
At Synchrony, we're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them.
As part of our Call Center Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Call Center Team is dedicated to ensuring every customer feels supported and valued. We re here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.
What you ll do as an Inbound Fraud Representative?
You'll handle in-bound calls, helping our clients and cardholders resolve their potential fraud issues. Trust is vital to building strong relationships with our customers, and in this role you ll be essential in creating that trust. You'll review accounts, research concerns and respond promptly, and most importantly, you'll build relationships with clients, customers and colleagues.
What you ll need to succeed
You ll be an effective listener, with great communication skills and strong customer service skills. You must be motivated, friendly and able to take direction and run with it. You'll also need excellent problem-solving and analytical skills and thrive in a team, giving and getting support every step of the way. On top of this, you ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
What you ll need to be considered for this role
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT for more information, click here.
24+ months customer service experience of any kind and/or military equivalent experience.
Must live within 60 minutes or 60 miles of LOCATION to ensure you re able to commute for in-person training and occasional in-person activities.
Demonstrate at least an intermediate level of computer skills including the ability to:
Navigate and manage information across multiple windows and software platforms efficiently
Maintain typing proficiency while actively conversing with customers
Utilize Outlook or other Microsoft Office programs effectively
Employ search tools to quickly find necessary information
This role will require you to work evening hours and at least 1 weekend day.
This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working.
Be willing to submit to a background investigation, and provide finger prints as part of our selection process
Preferred Qualifications and Skills:
12+ months of experience in banking or financial industry
12+ months experience working in a virtual environment
12+ months experience working in a call center environment
A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints
Comfortable receiving ongoing performance feedback and coaching
Comfortable with ongoing change and learning new technology/processes
Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively
Strong decision-making and problem-solving skills