Care Coordinator - CCS - 214

At WCS, we believe that everyone deserves the opportunity to thrive, regardless of their past. We stand at the intersection of justice, compassion, and opportunity, walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities. We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures. Why WCS? Youll be part of a mission-driven team changing lives across Milwaukee and beyond.Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.Youll witness the power of transformationand know that you helped make it happen.Youll work in a culture that values a culture of belonging, collaboration, and compassion. Job Summary We are seeking a compassionate, organized, and dedicated Care Coordinator to join our team in supporting individuals living with mental health and/or substance use disorders. As a key member of our care team, you will play a central role in helping individuals work toward their goals, access resources, and overcome lifes challenges. Care Coordinators in the Adult CCS program are responsible for providing intensive, individualized care coordination to support adults through their recovery and wellness journey. You will work directly with individuals, families, service providers, and multidisciplinary teams to develop and implement personalized recovery plans tailored to each persons unique needs. This position is ideal for someone who is deeply passionate about making a difference, skilled in communication and documentation, and committed to walking alongside others in their recovery and wellness journey. Essential Duties and Responsibilities Build trusting and respectful relationships with individuals, meeting them where they are emotionally and physically. Utilize a trauma informed approach when coordinating supports and services. Collaborate with individuals, their natural supports, community resources, and the recovery team to develop, implement, and regularly update individualized recovery treatment plans. Serve as a liaison with service providers, including therapists, healthcare professionals, and case managers, to ensure coordinated care and quality service delivery. Care Coordinator are responsible completing and sending referrals for services. Monitor progress towards individuals self-identified goals, provide supportive coaching, psychosocial rehabilitation, and symptom management. Maintain regular communication with individuals through in-person visits, phone calls, and follow-ups. Ensure individuals have access to transportation to program-related appointments. Advocate for timely and appropriate supports while empowering individuals to build on their strengths. Respond empathetically and professionally to crises and setbacks. Document all interactions and update accurately, in compliance with agency and regulatory standards. Complete all county and agency-required trainings. Caseload has approximately 15 adults experiencing mental health and/or substance use needs. Conduct Mental Health/AODA Functional Screens to establish CCS eligibility. WORK ENVIRONMENT: Work is performed in an office and community environment, including peoples homes and various community-based locations. Hours average 40 hours per week. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served. Travel in community required for position, approximately 40-50% of time