Care Coordinator

Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.

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Care Coordinator

Job Code:13464 Location:Lewiston 04240 Department:Adult Case Mgmt Services FT/PT Status:Full Time Summary:

Care coordinators provide support to individuals accessing the Community Behavioral Health Clinic [CCBHC], through supporting intake/access to care and ongoing monitoring of care and needs. Care coordinators manage ongoing coordination of care for a caseload of individuals to include facilitating ongoing collaboration among providers and linkage to needed services.

ESSENTIAL FUNCTIONS:

• Responsible for the coordination of care of individuals in the Community Behavioral Health Clinic [CCBHC].
• Facilitate ongoing collaboration and communication between providers.
• Supports the intake/access processes through completion of risk screening and behavioral health/SUD screenings with individuals.
• Links individuals with needed resources and services and regularly ensures services are meeting needs.
• Complete timely and accurate documentation of all contacts and activities utilizing an Electronic Health Record.
• Completes comprehensive surveys with individuals at intake, discharge and every six months while in care.
• Responsible for tracking and administering surveys as well as data entry.
• Conducts primary care screening and monitoring processes and procedures. Coordinates vaccinations for Hepatitis A and B series for clients, as indicated by screening procedures.
• Support individuals in completion of applications for applicable benefits to include Mainecare, non-emergency transportation resources, and other social services.
• Utilize supervisory supports appropriately and participates in all team/program meetings.
• Other duties as assigned.

KNOWLEDGE AND SKILLS:

• Demonstrates professionalism and collaboration with others.
• Receive and understand professional feedback from supervisors and colleagues and implement supervisory suggestions for performance improvement.
• Recognize signs of increasing clinical or situational risk and of escalating behavior and utilize de-escalation and safety implementation techniques effectively.
• Recognize variables underlying stressful situations, discern methods to diffuse or contain them and quickly implement the most effective intervention.
• Manage multi-task situations and conflicting demands, cope with stressful situations, prioritize projects and responsibilities, and meet critical deadlines.
• Maintains current knowledge in present practice area, i.e., attendance at required hours of organization educational programs and utilizes clinical supervision as a learning experience.
• Use listening skills, flexible collaboration and a consistent problem-solving focus in working to resolve differences with colleagues, peers and clients.
• Communicate ideas and opinions in a clear and constructive manner, both verbally and in writing.
• Intermediate computer skills required.
• Patient facing position - mental health experience 1-2 years preferred.

EDUCATION:

• Bachelors Required

Comprehensive Benefits Package Includes:

• Medical/dental/vision insurance and HSA/FSA options with generous employer contributions
• Employer-paid life insurance and disability coverage
• Employee Assistance Program (EAP) for employees and household members
• 403(b) retirement plan with employer match
• Generous paid time off, paid holidays, and float day
• Paid Family and Medical Leave
• Employee discount program
• Milage reimbursement, applicable incentive and differential pay programs
• Eligibility for annual increases and referral bonuses
• Tuition reimbursement and educational partnership discounts
• 30% tuition discount for UNEs Online Graduate Programs
• Public Service Loan Forgiveness (PSLF) Program
• Free professional development and training opportunities through the Sweetser Training Institute