Care Management Support Coordinator II Remote Texas

Care Management Support Coordinator - Remote Texas

Location: Remote, Texas

Pay Rate: Starting at $29.00/hour

Schedule: Monday-Friday | 8:00 AM-5:00 PM

Dean's Professional Services is seeking an organized, dependable, and service-focused Care Management Support Coordinator to support a leading healthcare organization in a fully remote Texas-based role.

This is an excellent opportunity for a professional with healthcare, managed care, customer service, or administrative experience who enjoys helping members navigate healthcare services and connecting them with valuable health plan and community resources.

Responsibilities

• Support administrative care management activities, including member outreach, inbound calls, scheduling, and follow-up.

   

• Serve as a front-line point of contact for members, providers, and internal staff, addressing questions, requests, and concerns.

   

• Conduct outbound member calls to provide support with care plan next steps, scheduling, health plan resources, and ongoing education.

   

• Help members connect with appropriate health plan and community resources to promote quality care and positive outcomes.

   

• Identify member needs and make appropriate referrals related to Social Determinants of Health (SDOH).

   

• Explain care management procedures, programs, services, and protocols to members and providers.

   

• Support member onboarding by preparing and sending welcome letters, correspondence, educational materials, and other program information.

   

• Maintain accurate, timely, and confidential non-clinical member records in accordance with organizational policies and state and regulatory requirements.

   

• Utilize knowledge of assigned health plans, benefits, programs, and available resources to assist members effectively.

   

• Document all member and provider interactions appropriately and provide information to providers as needed.

   

• Perform data entry and administrative tasks while managing multiple priorities and maintaining attention to detail.

   

• Comply with all organizational policies, procedures, and applicable standards.

   

• Perform other duties as assigned.

   

Qualifications

• High school diploma or GED required.

   

• 1-2 years of related experience required.

   

• Managed Care Organization (MCO) experience preferred.

   

• Healthcare, health insurance, care management, customer service, utilization review, or claims processing experience preferred.

   

• Knowledge of medical terminology preferred.

   

• Strong computer and typing skills.

   

• Experience with Microsoft Excel, including reading and understanding data and reports.

   

• Proficiency with PowerPoint and other office applications.

   

• Strong data-entry and documentation skills.

   

• Excellent verbal and written communication skills.

   

• Ability to multitask, prioritize responsibilities, and meet deadlines.

   

• Strong critical-thinking and problem-solving abilities.

   

• Exceptional attention to detail and organizational skills.

   

• Self-motivated and adaptable with the ability to work independently in a remote environment.

   

• Reliable attendance and strong time-management skills required.

   

• Professional, compassionate, and customer-focused approach when working with members and providers.

   

Why Join Dean's Professional Services?

• Starting pay of $29.00/hour

   

• Fully remote position available to qualified Texas candidates

   

• Consistent Monday-Friday, 8:00 AM-5:00 PM schedule

   

• Comprehensive benefits package, including medical, dental, vision, and 401(k)

   

• Opportunity to gain valuable experience in care management and managed healthcare

   

• Make a meaningful impact by helping members access healthcare and community resources

   

• Supportive, professional, and collaborative healthcare environment

   

Since 1993, Dean's Professional Services has placed more than 50,000 professionals nationwide. As a trusted, award-winning staffing firm, we connect top healthcare talent with leading organizations-focusing on skill, experience, and culture fit.

Ready for your next opportunity?

Apply today:www.deansprofessionalservices.com

Call:713-785-7483 for more information.

Healthcare Staffing | Dean's Professional Services | United States

Dean's Professional Services is a national, award-winning staffing firm providing temporary, temp-to-hire, and direct-hire solutions across healthcare and professional industries.