Carrier Account Executive

POSITION DESCRIPTION

Position Title: Carrier Account Executive

Reports to: Carrier Team Lead

Position Purpose

As a Carrier Account Executive you will work in coordination with the sales team to cover current and future shipments. This role will rely on developing and maintaining relationships with carriers to execute customer’s freight, with on-time service as top priority. To succeed in this role, it is crucial to be proactive and confident on the phone, commit to regular call outs to maximize networking opportunities, and embracing the task of making large outbound call volumes to reach the proper capacity solution for customer’s needs.

Responsibilities:

1. Capacity Focus:
   • Cover customer freight; execute loads on-time and for a profit.
   • Maintain the adaptability necessary to support both transactional & dedicated carriers.
   • Manage current carriers.
   • Develop new carriers to cover customer’s evolving needs.
   • Work closely with RFG Leasing Manager to promote trailer leases to dedicated carriers, thereby enhancing cross-company revenue and profitability.
   • Promote the use of various fleet programs such as fuel discount cards, and quick pay programs.
2. Communication:
   • Proactively communicate with customer team to address carriers ETA, change requests, or issues that arise.
   • Prompt and professional responses to carrier’s requests.
   • Complete tracking of carriers from time of hire until load completion.
3. Carrier booking and contracting:
   • Working through various sources to cover assigned customer loads. (i.e. load boards and contacts)
   • Vetting carriers prior to hiring.
   • Onboarding valid carriers into TMS.
   • Correctly dispatching each truck hired to cover all pertinent details to effectively haul the customer’s load.
   • Track, analyze, and report on carrier performance metrics, identifying opportunities for improvement and implementing corrective actions when necessary.
4. Perform related duties as assigned by supervisor.
5. Maintain compliance with all company policies and procedures.