Carrier Account Specialist

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Carrier Account Specialist

Full-Time | Logistics / Transportation

ROLE OVERVIEW

The Account Specialist serves as the operational backbone for assigned customer accounts, owning shipment execution from creation through delivery. This role requires sharp attention to detail, fast response times, and the ability to proactively manage freight on track within a fast-paced logistics environment.

KEY RESPONSIBILITIES

• Act as the liaison between customers and internal teams, ensuring clear and accurate communication of all shipment requirements
• Own execution of assigned shipment workflows from creation through delivery, ensuring accuracy and completeness in the TMS
• Build, update, and manage shipments in internal and customer TMS systems, including appointments, status updates, and accessorial documentation
• Coordinate with Carrier Management to ensure on-time pickup and delivery and adherence to customer SLAs
• Monitor shipment status and carrier check calls, proactively identifying risks and taking corrective action
• Resolve day-to-day operational issues with urgency, communicating timely updates to all relevant stakeholders
• Handle customer-facing communication (calls, emails, facilities) with professionalism, clarity, and speed
• Schedule and coordinate appointments with facilities, ensuring all details are confirmed and accurate
• Send Proof of Delivery (POD) to appropriate customer contacts in a timely manner
• Maintain accurate accessorial charges and supporting documentation
• Create and maintain customer Standard Operating Procedures (SOPs)
• Identify and communicate process improvement opportunities based on operational performance and customer feedback
• Support account performance tracking by maintaining accurate data and assisting with reporting
• Begin developing foundational quoting skills by assisting with spot quotes and supporting AMs on pricing workflows

• TMS knowledge and data accuracy discipline
• Scheduling, coordination, and accessorial charges management
• Strong written and verbal communication with customers and internal teams
• Problem-solving with urgency and attention to detail
• SLA compliance and operational support
• Process improvement mindset and relationship management

• Executes assigned shipments quickly and accurately with minimal oversight
• Maintains strong response times and keeps stakeholders consistently informed
• Keeps shipments organized, updated, and clearly documented in the TMS
• Anticipates issues early and escalates risks before they impact service
• Demonstrates urgency and strong prioritization during high-volume periods
• Supports the team with clean data, clear communication, and reliable follow-through
• Shows steady growth in quoting knowledge, market awareness, and operational judgment