Case Worker /Client Navigator II

Job Title: Case Worker /Client Navigator II
Location: New York, NY
Duration: 10/26/2026 12/19/2026
Shift: 7.00 Hours/Day | 35.00 Hours/Week
Pay Range - $30/hr - $32/hr

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Client Navigator is responsible for the maintenance of data, tracking of patients, appointments and health outcomes with the goal of improving patient care and experience.
• Assist with patients presenting to Metropolitan Hospital form the point of screening to diagnosis.
• Facilitates care by coordinating outside/in-house referrals, and ensuring the necessary information is gathered for complete patient care, including outside medical records, mammograms, and pathology results as the point person to contact
• Provides navigator support for newly diagnosed patients, and be present in the outpatient facility when the practice is in session as part of the care team. Evaluates barrier to care.
• Refers to the genetic testing program by interviewing patients, determining insurance status, processing financial hardship forms, and communicating with the testing company ensuring a smooth process. Referral to appropriate providers for patients with high risk lesions. Referral to genetics professionals for patients with genetic risk
• Maintains patient database of all presenting patients including appointments, work up, stage of diagnosis, and survivorship care plans
• Responsible for the maintenance of records, patient data, meeting minutes to maintain compliance
• Facilities the financial clearance, and counseling process for pre-operative breast surgery patients.
• Monitors the tumor registry to identify breast cancer data and use appropriately for presentation and grant submission as needed.
• Maintains effective ongoing communication with clinicians, and all staff to ensure patient and work flow challenges are addressed and mitigated and corrected.
• Establishes and maintains relationships with Metropolitan Hospital departments to ensure the most pleasant and optimal patient experience and satisfaction within all points of care, and reports gaps and challenges.
• Identifies, organizes, and participates in community outreach activities including participation in educational programs each calendar year with focus on breast disease, breast cancer education, prevention, and/or early detection
• Schedules and coordinates meetings with providers and administrators to address breast program concerns.
• Verifies insurance information and authorizations via telephone and electronically
• Monitors Referral Work Queues to triage and schedule patients when needed
• Enrolls patients in MyChart
• Reports issues of concern to the Program Leader, Associate Directors, and provides recommendations as needed.

QUALIFICATIONS FOR THE JOB:

• 
  Bilingual/Spanish

Special Equipment/Machines Operated:

• Computer

Educational Level:

• High school diploma or equivalent required; associate or bachelor s degree preferred

• Knowledge, Skills, Abilities and other Requirements:

Bilingual English/Spanish

• Proficiency with EPIC scheduling tools, including Snapboard and referral work queues
• Strong organizational skills and attention to detail
• Ability to manage high-volume scheduling in a fast-paced environment
• Effective communication and collaboration skills
• Ability to prioritize competing demands and meet daily deadlines
• Ability to work under pressure
• Ability to fill in for any OR scheduler staff when necessary

Years of Experience:

• Minimum of 2 years of experience in health care OR or procedural scheduling