Center Manager - Waverly

About the role

POSITION SUMMARY 

The Center Manger is responsible for the overall performance and operational management of all center activities to obtain maximum efficiency.  The Center Manager models and instills an uncompromising level of service excellence at every interaction with patients, guests, physicians and staff. 

What you'll do

PRIMARY RESPONSIBILITIES:  

• Ensures all new patients are scheduled within thirty days of eligibility. 
• Partners with center primary care physicians to ensure all screeners are completed in a timely manner i.e., 1 – 2 months. 
• Delivering uncompromising patient experience 
• Employee Satisfaction i.e., staff and physicians 
• Delivers New Patient Orientation 
• Ensures appropriate center staffing levels 
• Ensures smooth efficient patient flow. 
• Partners with sales team to achieve membership growth targets i.e., community events, center tours, etc. 
• Sets an example for team members of commitment, center process and activities. 
• Manages internal and external communications questions about the medical center. 
• Overseeing clinic operations and staff duties. 
• Keeping medical professionals informed about healthcare administered at the clinic. 
• Responsible for the appropriate use of resources and control expenses i.e., Labor, and supply, etc. to meet the center budget. 
• Overseeing the purchasing, maintenance, and repair of clinic equipment. 
• Ensure compliance with all policy and procedures to deliver optimal patient care. 
• Performing the hiring, training, and performance evaluation of staff members. 

• Ensures medical center remains in a state of readiness for health plan audits, local, state, and federal inspections. 
• Monitor and respond to operational KPIs. 

Qualifications

REQUIRED QUALIFICATIONS:  

• Bachelor's degree in healthcare administration, health services administration, or similar. 
• Experience in managing a healthcare facility or clinic. 
• Ability to supervise and motivate clinic staff to perform their duties efficiently. 
• Knowledge of procuring supplies, equipment, and staff needed at the clinic. 
• Proficiency in managing budgets,  
• Experience working with an electronic health record 
• Exceptional interpersonal skills for liaising with patients, physicians, and specialists, as well as the public. 
• Excellent written and verbal communication skills. 
• Professional demeanor and communication always. 
• Must be organized and attentive to detail.  
• Ability to manage competing priorities. 
• Resourcefulness in problem solving 
• Able to take and follow through with assigned tasks and accountability. 
• Experience with Microsoft Office Word, Outlook, and Excel. 

PREFERRED QUALIFICATIONS:  

• Bachelor’s degree in healthcare administration, health services administration, or similar. 

• Medical practice management experience 
• Knowledge of HEDIS/STARS  
• Knowledge of CAHPS and HOS 
• Experienced working in medically underserved/culturally diverse communities 
• Experienced in motivational interviewing  
• Knowledge of medical terminology  
• Knowledge of ICD-20 and CPT coding  
• Bilingual Spanish 

Reports To: Director of Operations