Central Scheduler

Central Scheduler

Job Type: Full-Time, Exempt

Pay: $60,000-$65,000

Location: Remote - must be located in either PST or MST

Role Duties:

• Execute accurate, timely scheduling of clinicians and Developmental Paraprofessionals (DPPs) to support ongoing services, evaluations, and reassessments.

• Adhere to scheduling protocols, service delivery requirements, and provider availability rules.

• Maintain up‑to‑date schedules, time blocks, and session details, ensuring alignment with authorization limits, session types, CPT codes, and documentation requirements.

• Respond quickly to schedule changes, cancellations, and urgent coverage needs while minimizing service disruptions.

• Identify scheduling gaps or potential conflicts and escalate issues to the Director as needed.

• Ensure accuracy and consistency of data within scheduling platforms, EMR systems, and workforce tools.

• Conduct routine reviews of schedules to verify completeness, accuracy, and compliance with internal standards.

• Support continuous improvement by providing feedback on system workflows, recurring issues, and operational bottlenecks.

• Align client needs with Clinical Lead and Developmental Paraprofessionals (DPPs) availability to optimize caseload distribution and productivity.

• Assist with monitoring utilization trends, staffing changes, and capacity constraints across assigned regions.

• Work closely with the Central Scheduling Director to forecast coverage gaps and inform resource planning.

• Serve as a primary point of contact for scheduling questions from Clinical Leads, Developmental Paraprofessionals (DPPs), operations partners, and client‑facing teams.

• Communicate professionally and proactively with families regarding scheduling changes, availability, and service coordination.

• Collaborate with Clinical, Operations, and Administrative teams to ensure schedules support high‑quality service delivery and client experience.

• Participate in team meetings, training updates, and workflow alignment initiatives.

Qualifications:

• 2+ years of scheduling or coordination experience within healthcare, human services, or another high‑volume, service‑based environment.

• Strong understanding of scheduling dynamics, provider availability management, and client‑service workflows.

• Proficiency in scheduling platforms, EMR systems, and operational tools (experience in multi‑site or large health systems preferred).

• Bilingual proficiency is preferred.

• Excellent communication, customer service, and relationship‑management skills.

• Strong organizational skills with the ability to manage competing priorities in a fast‑paced setting.

• High attention to detail and commitment to data accuracy.

• Ability to collaborate with cross‑functional teams and adapt to evolving operational needs.

Benefits:

• Medical, Dental, Vision Insurance
• Employer-paid Life & Disability Insurance
• Flexible, Paid Time Off
• Paid Parental Leave
• Paid Holidays
• Paid Sick Leave
• 401k with Employer Match
• Technology Stipend
• Pet Insurance
• Referral Program
• Amazon Medical One (24/7 Virtual Telehealth via App)