Job Description - Central Scheduling Representative (Per Diem) (260824-50023520)
Job Description
Central Scheduling Representative (Per Diem) - (260824-50023520)
Purpose of Position: To provide patient scheduling services in a timely and efficient manner in accordance with department procedures.
Description
:
- Schedules multiple services, and procedures, in the appropriate locations, collaboratively utilizing the resource staff schedule and available rooms. Room availability is determined by department managers.
- Liaison for MD offices, nursing departments, etc., receives all calls, assists with scheduling requests.
- Updates schedules for multiple departments. Prints and distributes schedule as requested and approved by manager.
- Distributes/mails out instructions for procedures, answers prep questions from referrers and/or patients.
- Confirms appointments by phone and/or letters along with distribution of prep directions, if necessary, and distributes information regarding ABN when appropriate.
- Produces and distributes necessary paperwork.
- Answers routine inquiries from clients, physicians, and other hospital personnel. Answers telephone calls in a courteous manner within a reasonable amount of time, within specific guidelines.
- Maintains appropriate department records and filing system to insure efficient retrieval of information. Photocopy/fax information as needed.
- Obtains accurate and proper information when scheduling appointments, including updated demographics and payer information.
- Timely communication of unresolved issues to Manager or designee to facilitate timely interventions.
- Pre-register outpatient appointments, including Insurance Verification utilizing online eligibility tool.
- Explain and process payments from patients, which may include but not limited to co-pays, co-insurance, and deductibles.
- Follows department procedures related to securing payment information.
- Print and reconcile patient reports, as directed by manager or designee.
- Validate physician''s order and/or requisition, for Medical Necessity, and proper / complete signatures.
- Perform other work related duties and activities as assigned or requested.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.
Qualifications
:
- Ability to read, write and communicate in English.
- High School Diploma or GED.
- Two years recent experience (within the past 3 years) with patient registration, scheduling or billing in a Hospital, physician office or other related medical setting, OR a bachelor's degree from an accredited institution.
- One year recent experience (within the past 3 years) working with third party payors including referrals preferred.
- Successful passage of Medical Terminology course OR successful passage of the CCH Medical Terminology exam.
- Demonstrated keyboarding skills at 30 WPM as demonstrated by a timed test.
- Ability to work independent and under pressure.
- Excellent telephone and communication skills.
Schedule Details: Per Diem Hours, Shifts include: 7a-3p, 8a-4p, 8:30a-4:30p, 9a-5p, 9:30a-5:30, Occasional Weekends and Holidays
Organization
: Cape Cod Hospital
Primary Location
: Massachusetts-Hyannis
Department: CCH-Patient Access
Annual/Hourly: Hourly
Hiring Pay Range: $20.94 - $34.39