CEx Program Specialist, Carrier (Charlotte, NC, US, 28216)

Requisition Number: 77858

The company built on breakthroughs.

Join us.

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.

How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings - carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

The CEx Program Specialist engages directly with CN Sales Team and customers to implement strategic projects, support account management needs, and resolve back-office execution issues to reduce corrupted selling time, defend key accounts, increase service stickiness, and grow revenue.

Key Responsibilities

CEx Program Specialist

• Drive and coordinate execution of strategic account plans, supporting end‑to‑end account management, performance tracking, forecasting, and customer engagement.
• Partner with supply chain and channel teams to manage demand priorities, inventory, product launches, and resolve execution issues.
• Lead or support key account initiatives and consolidated reporting focused on revenue growth, product mix optimization, and connectivity expansion.

Network Architecture team support

• Support new and existing product sets and solutions to current and potential customers, create and manage rollout plans on a per customer basis.
• Understand the decision and buying processes of CN customers, including product approval processes and facilitate through POGs, contracts, and collateral as needed.
• Coordinate new product customer demand with available capacity.

Digital Customer Experience support

• Act as the voice of the customer by understanding key account buying processes and persona needs to inform Customer Experience initiatives.
• Promote and support customer digital tools, including portals, training, and self‑service adoption based on VOC and business cases.
• Support B2B commerce and global CX initiatives to simplify purchasing, automate processes, and improve customer efficiency and satisfaction.

Experiences/Education - Required

• Bachelor's degree or equivalent experience
• Minimum 2 years in Customer Care and/or Sales & Marketing support role (Telcom industry experience preferred)
• Flexible and extended work hours may be required

Experiences/Education - Desired

• Strong analytical, decision‑making, and problem‑solving skills, with the ability to generate creative solutions to open‑ended challenges
• Proven initiative, resiliency, and project coordination skills across multiple departments and global, remote teams
• Excellent interpersonal, organizational, and time‑management skills with a strong customer focus and strategic account planning capability
• Proficiency in SFDC, Microsoft 365 (Excel, PowerPoint, Word), spreadsheets, and databases as problem‑solving tools
• Financial/accounting acumen and flexibility to support new customer engagements and extended work hours as needed
• AI tools experience

This position does not support immigration sponsorship.

The range for this position is $63,000.00 - $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.