Job Description
As a Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.
Job Responsibilities:
Job Requirements:
What We Offer:
Job Responsibilities:
- Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
- Foster strong customer relationships to enhance retention and loyalty.
- Work cross-functionally with internal teams to ensure seamless customer experience.
- Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
- Serve as a brand ambassador by upholding company values and delivering outstanding service.
- Apply coaching, feedback, and training to enhance performance and customer satisfaction.
- Ensure the security and privacy of customer information.
- Perform additional duties as required to support business operations.
Job Requirements:
- High school diploma or GED.
- 1-2 years of customer service or retail experience preferred.
- Strong verbal, written, and interpersonal communication skills.
- Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
- Proficiency in learning and using new software applications.
- Excellent problem-solving and conflict resolution skills.
- Strong attention to detail and ability to multitask effectively.
- Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
- Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).
What We Offer:
- Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis
- Paid Training: Start with two weeks of fully paid training to set you up for success
- Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
- Comprehensive Benefits Package, including:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Mental health wellness and support resources
- Prescription benefits
- Education assistance and student loan debt repayment support
- Domestic partner allowance
- And more!
Numbers & Facts
| Location | Nashville, TN |
| Industry | Sports and Physical Recreation |
| Company Size | 500 to 999 employees |
| Year Founded | 1924 |
| Website | http://www.genesco.com/ |
About Company
Founded in 1924, in Nashville, Tennessee, Genesco Inc. (NYSE: GCO) is a $3 billion specialty retail leader that sells footwear, headwear, sports apparel and accessories in more than 2,800 retail stores and leased departments throughout the U.S., Canada, the United Kingdom, the Republic of Ireland and Germany, principally under the names Journeys, Journeys Kidz, Shi by Journeys, Schuh, Schuh Kids, Little Burgundy, Lids, Locker Room by Lids, Lids Clubhouse, Johnston & Murphy, and on internet websites www.journeys.com, www.journeyskidz.com, www.shibyjourneys.com, www.schuh.co.uk, www.littleburgundyshoes.com, www.johnstonmurphy.com, www.lids.com, www.lids.ca, www.lidslockerroom.com, www.lidsclubhouse.com, http://shop.neweracap.com/ , www.trask.com, www.suregripfootwear.com and www.dockersshoes.com.
The Company's Lids Sports Group division, based in Indianapolis, operates the Lids headwear stores, the Locker Room by Lids and other team sports fan shops and single team clubhouse stores. In addition, Genesco sells wholesale footwear under its Johnston & Murphy brand, the Trask brand, the licensed Dockers brand, G.H. Bass & Co., SureGrip, and other brands.
For more information on Genesco and its operating divisions, please visit www.genesco.com.
The Company's Lids Sports Group division, based in Indianapolis, operates the Lids headwear stores, the Locker Room by Lids and other team sports fan shops and single team clubhouse stores. In addition, Genesco sells wholesale footwear under its Johnston & Murphy brand, the Trask brand, the licensed Dockers brand, G.H. Bass & Co., SureGrip, and other brands.
For more information on Genesco and its operating divisions, please visit www.genesco.com.
Skills
- Biddingunmatched
- Business Operationsunmatched
- Business Supportunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Conflict Resolutionunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- English Languageunmatched
- High School Diplomaunmatched
- Interpersonal Skillsunmatched
- Multitaskingunmatched
- Operational Supportunmatched
- Performance Metricsunmatched
- Presentation/Verbal Skillsunmatched
- Privacy Controlsunmatched
- Problem Solving Skillsunmatched
- Psychiatry and Mental Healthunmatched
- Quality Assuranceunmatched
- Retailunmatched
- Service Deliveryunmatched
- Student Loansunmatched
- Time Managementunmatched
- Typingunmatched
- Writing Skillsunmatched
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