Chief Operating Officer

Chief Operating Officer, EveryMind

EveryMind, which strengthens communities and empowers individuals to reach optimal mental wellness, seeks a Chief Operating Officer (COO) to ensure that the organization has the financial strength, infrastructure, technology, systems, and operational discipline needed to achieve its mission and strategic goals. The COO will translate EveryMind's strategy into effective operational execution, providing leadership in resource planning, financial stewardship, technology, organizational performance, risk management, compliance, facilities, and administrative operations. The COO will bring an enterprise-wide perspective and an innovative, forward-looking approach while remaining close enough to the work to understand operational realities, identify challenges, and personally drive critical initiatives forward.

The COO leads a 12-person team across finance and accounting, information technology, facilities and administrative operations, risk management, and compliance. The COO supervises three direct reports: the Director of Finance, Manager of Operations, and part-time Manager of IT, and oversees the organization's outsourced IT firm. The COO also serves as a key liaison to the Board of Directors' Finance and Audit Committees.

Key responsibilities include:

Executive Leadership

• Balance strategic growth with oversight of day-to-day financial, technology, and operational functions.

• Partner with the Leadership Team to establish performance measures and dashboards and ensure the systems, data, and reporting needed to monitor them.

• Assess capabilities and needs across operations functions to develop multi-year staffing plans, including opportunities to centralize, outsource, expand, or redesign capabilities.

Departmental Leadership: Finance

• Oversee finance with visibility into financial position, systems, controls, and reporting.

• Direct annual budgeting and oversee the multi-year financial projections to prepare for strategic priorities and organizational growth.

• Ensure timely, accurate, and forward-looking financial reporting and analysis to support executive and Board decision-making.

Departmental Leadership: Information Technology

• Direct IT strategy, including supervising a part-time IT Manager and outsourced IT firm, so systems, software, databases, and infrastructure are updated, reliable, and secure.

• Oversee enterprise technology solutions including hardware, software, website hosting, data management, cybersecurity, and network services.

• Ensure systems and databases are cost-efficient, integrated, appropriately secure, and designed to support productivity, business continuity, and organizational growth.

Departmental Leadership: Operations, Facilities, & Risk Management

• Oversee and provide support to facilities, administrative services, procurement, and operational functions; supervise Manager of Operations.

• Standardize, establish, streamline, and implement policies, procedures, and protocols that promote efficacy and efficiency across departments.

• Oversee capital improvement planning, including renovation, construction, and capital expense management.

Experience, Skills, and Qualities

• Mission-Driven Leadership. Experience in a nonprofit or mission-driven environment. Passion for expanding access to mental and behavioral health services. Work history in matrixed and/or rapidly scaling environments is preferred.

• Financial Fluency & Stewardship. Strong command of nonprofit financial management in an organization with multiple restricted funding streams. Able to engage credibly in financial strategy, understand tradeoffs, and translate financial direction into organizational priorities and execution.

• Enterprise Leadership & Infrastructure Building. Significant experience across operations, finance, administration, or organizational infrastructure. Demonstrated success building or transforming systems, processes, and cross-functional capabilities.

• Technology & Digital Enablement. A strategic understanding of how technology, data, and digital tools can strengthen organizational effectiveness. A tech-forward approach to setting priorities and investments in systems and platforms, including responsibly leveraging emerging technologies.

• Hands-On Operational Leadership. Demonstrated ability to manage both the strategic and practical dimensions of organizational operations. Able to get into the details, solve problems, manage competing priorities, and ensure critical functions are executed effectively. Knows when to delegate and when direct involvement is needed.

• Systems & Cross-Functional Leadership. Understands the interdependencies among finance, operations, technology, data, compliance and risk, and how those functions support people and culture, programs, fundraising, and organizational strategy.

• Organizational Scale & Complexity. Experience leading operational functions in an organization of meaningful scale and complexity, ideally involving multiple programs, locations, funding streams, regulatory requirements, and stakeholder groups.

• Change Leadership & Capacity Building. A thoughtful change leader who listens first, builds trust, identifies what should be preserved and what needs to evolve, and engages people in creating stronger ways of working.

• Relational Leadership & Emotional Intelligence. Leads with integrity, cultural sensitivity, and self-awareness and builds trust across differences. An effective listener and communicator who can engage and influence staff, Board members, partners, and other stakeholders while navigating complexity with sound judgment and diplomacy.

Compensation

The salary range for this position is $210,000 to $220,000, with a generous benefits package including health, dental, and vision insurance, retirement savings, and paid time off.

Working Location

EveryMind headquarters are in Rockville, MD. The COO has a hybrid work schedule and should expect weekly engagement at headquarters to support staff leadership and collaboration.

Application Process

EveryMind has retained Good Insight, a national executive search firm serving nonprofits, to conduct this search. See the full executive profile and application information at www.good-insight.org/careers. Resume reviews begin immediately. For best consideration, apply by early November. Early applications are encouraged due to the pace of the search.

Equal Opportunity Employer

EveryMind provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.