Chief Transformation and Operations Officer

Overview

Good Samaritan University Hospital is a 437- bed teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level I Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership and fosters a team that's focused on evidence-based practice, continual learning and exceptional quality of care.

Position Summary

Good Samaritan University Hospital seeks a dynamic, Chief Transformation & Operations Officer to serve as the senior executive leader responsible for hospital operations, operational strategy execution, and enterprise performance improvement.

Reporting to the President, the incumbent will drive operational excellence across the organization through disciplined execution, Lean/Six Sigma management principles, and a relentless focus on quality, throughput, workforce engagement, and financial performance. This executive must be a highly visible, data driven, accountable leader with demonstrated success leading complex acute care operations in high performing healthcare environments.

This role requires a builder and operator, not a maintainer.

Job Details

• Lead day to day hospital operations across clinical support and ancillary departments
• Drive hospital throughput, capacity management, patient flow, and access optimization
• Champion Lean management systems, daily management, and continuous improvement infrastructure
• Build a culture of accountability, operational discipline, and performance ownership
• Partner with physician and nursing leadership to improve quality, experience, and efficiency
• Translate strategic priorities into executable operational plans and measurable outcomes
• Drive labor productivity, expense management, and operational financial performance
• Lead implementation of strategic growth, capital, and transformation initiatives
• Ensure regulatory, accreditation, and safety readiness across operational domains
• Develop and mentor operational leaders to build bench strength and succession pipelines.

Required Qualifications

• Master's degree in Healthcare Administration, Business Administration, or related field
• Minimum 10 years progressive healthcare leadership experience
• Minimum 5 years in senior hospital operations leadership within a complex acute care environment.

Preferred Qualifications

• Prior executive operations leadership experience
• Formal Lean / Six Sigma training required; advanced Lean certification strongly preferred
• Demonstrated success implementing Lean management systems and operational transformation in healthcare.

Ideal Candidate Profile

The successful candidate will demonstrate:

• Proven ability to lead complex hospital operations at a high level of performance
• Deep expertise in throughput, patient flow, capacity management, and operational redesign
• Strong financial acumen with experience driving productivity and margin improvement
• Track record of building high accountability, high engagement cultures
• Executive presence and credibility with physicians, staff, and senior leadership
• Ability to make difficult decisions with professionalism and conviction
• Exceptional analytical and problem-solving skills
• Comfort operating in fast paced, high expectation environments
• Strategic mindset paired with disciplined execution orientation

Leadership Characteristics

We seek a leader who is:

• Transformational rather than transactional
• Operationally rigorous and metrics driven
• Highly accountable and holds others accountable
• Visible, engaged, and approachable
• Politically astute without being political
• Decisive, resilient, and execution focused
• Passionate about building elite teams and sustainable systems

Salary Range

USD $393,000.00 - USD $475,000.00 /Yr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate's qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.