About Fitness Factory Gym
Fitness Factory Gym is looking for a friendly, dependable, and energetic team member to join our team! We are seeking someone who enjoys helping people, creating a welcoming environment for our members, and providing attentive care for children while parents enjoy their workouts.If you are personable, responsible, and passionate about customer service and working with children, we would love to hear from you!
Position Overview
As a Front Desk / Child Care Associate, you will play an important role in creating a positive experience for our members and their families. This position combines front desk responsibilities, member service, and providing a safe, fun, and engaging environment for children.
Responsibilities
Front Desk & Member Services
- Greet members and guests with a friendly, welcoming attitude.
- Assist members with check-ins and general questions.
- Answer phone calls and direct inquiries appropriately.
- Maintain a clean, organized, and professional front desk area.
- Provide excellent customer service and help create a positive gym experience.
- Assist with general administrative tasks as needed.
Child Care
- Supervise children in the gym's designated child care area.
- Provide a safe, clean, and welcoming environment for children.
- Engage children in age-appropriate activities and play.
- Follow all child care policies, safety procedures, and check-in/check-out protocols.
- Communicate professionally and courteously with parents.
- Keep the child care area clean, organized, and sanitized.
- Report any safety concerns or incidents to management promptly.
Qualifications
- Friendly, outgoing, and customer-service-oriented personality.
- Enjoy working with children and interacting with families.
- Reliable, punctual, and responsible.
- Strong communication and interpersonal skills.
- Ability to multitask in a busy environment.
- Ability to remain attentive and engaged while supervising children.
- Previous customer service or child care experience is a plus, but not required.
- CPR/First Aid certification is preferred or willingness to obtain certification, as required by the facility.
What We Offer
- A friendly and supportive team environment.
- The opportunity to work in a fitness-focused atmosphere.
- A role where you can make a positive impact on members and their families.
- Opportunities to develop customer service, communication, and child care skills.