City Operations Coordinator

ABOUT RINSE

Laundry and dry cleaning services make up a $90 billion global industry that has barely changed in decades. Most of it still runs on manual scheduling, delivers inconsistent quality, and has no technology backbone. We think that's a massive opportunity, and for over ten years, we've been building the company that solves it.

Rinse is building the global category leader for clothing care. We've replaced the legacy model with smart scheduling, best-in-class quality, and a technology backbone that makes the entire experience seamless, for customers across the San Francisco Bay Area, New York City, Los Angeles, Washington DC, Chicago, Boston, New Jersey, Seattle, Austin, and Toronto.

We've raised over $70 million from leading VCs and strategic investors, including Partech and LG Electronics. They're backing us because they see the same thing we do: an enormous industry ripe for a smarter approach, and a team that knows how to win it. 

Our bar is simple: A+ talent only. If you want to help us accelerate that mission, we want to hear from you.

Applicants will be required to submit to a criminal background check and a DMV check prior to commencing employment.

ABOUT THE ROLE

As a member of our Evening Operations team, you will ensure that customer orders are accurate, up to Rinse quality standards, and delivered on time. This role has significant upside for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development. We have an amazing team and want you to become a part of it!

• Schedule: 4:30 PM - 1 AM, 5 days a week
• Able to work at least one of the weekends (Rinse runs a 7-day operation)
• Compensation:
  • Training Rate: $24.75/hour
  • Post-Training Rate: $25.75/hour after completing the first 30 days
  • Note: The first two weeks of training will focus on delivery driver responsibilities
• Equity: All Rinse City Operations Coordinators have the opportunity to earn and vest equity (options) after working at the company for 90 days.
• Health benefits (Medical, Dental, and Vision for full-time employees)
• Paid leave
• 401k
• Snacks
• Quarterly Rinse credit towards any Rinse-provided services like laundry and dry cleaning.
• Earn a $1,000 sign-up bonus after completing your first 90 days with Rinse.

IN THIS ROLE, YOU WILL...

Join the team as one of our “air traffic controllers” for day-to-day operations.  You’ll learn to dispatch delivery drivers and troubleshoot any delivery issues.

• Coordinate with the Customer Care team and Operations team to deliver exceptional customer service.
• Identify and analyze operational challenges and come up with creative solutions to help streamline operations.
• Create and implement effective procedures that support Bay Area operational efforts.
• Run our mobile truck warehouse operations (we will train you in operating our 16ft and 26ft trucks)

AS THE IDEAL CANDIDATE, YOU...

• Ability to overcome challenges and effectively solve problems
• Are cool as under pressure
• Thrive in ultra-fast-paced environments
• Welcome change with open arms
• Are proficient in Google Docs, And iOS devices (proficiency is a plus)
• Breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Can lift up to 50 pounds
• Have a driver's license with a clean driving record.

WHY WORK AT RINSE…

• We offer competitive compensation, Health benefits (Medical, Dental, and Vision for full-time employees), paid leave, 401k, weekly lunch reimbursement, all-day snacks, and Rinse credit towards any Rinse-provided services!
• We have built a high-caliber team and have a tight-knit, collaborative work environment that values honesty and open communication
• You will take pride in creating interesting and impactful work at a promising startup that would be proud to tell your mom about!
• Our office is in the heart of SOMA

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