Claims Account Representative 1

The Ohio Attorney General's Office is currently seeking candidates for two Claims Account Representative 1 positions in the Collections Enforcement Section. The successful candidates will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies. These positions will work a hybrid in-person/remote schedule. There may be changes to the schedule based on training and operational needs. The positions will be headquartered in any of our office around the State of Ohio: Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

The duties for this position include, but are not limited to, the following:

• Collects delinquent taxes and/or monies owed to state agencies;
• Handles sensitive telephone and in-person contacts with general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information on video display terminal);
• Performs skip tracing, investigates, traces, and verifies debtor location (e.g., uses various methods to locate and verify information);
• Maintains accounts on debt owed to State (e.g., reviews inventory daily to determine status of payments and maintains daily log sheet for supervisor);
• Issues praecipes and cites permits;
• May assign and/or reassign cases and/or assessments to special counsel when necessary;
• Negotiates repayment with debtor, legal, and/or other government representatives;
• Closes accounts which have made restitution; and
• Performs general clerical tasks (e.g., reviews correspondence and checks, sends correspondence, provides general information, filing, answers telephones, and photocopies).

High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment.

• Or completion of associates core program in business administration, communications, English or related fields
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: customer service, listening, responsiveness, confidentiality, customer focus, and verbal communication