Claims Account Representative 2

The Ohio Attorney General's Office is currently seeking candidates for two Claims Account Representative 2 positions in the Collections Enforcement Section. The successful candidates will collect certified delinquent taxes and debts owed to state agencies. These positions will work a hybrid in-person/remote schedule. There may be in person requirements for training and operational needs. The positions will be headquartered at any of our offices around Ohio: Columbus, Cincinnati, Cleveland, Toledo, or Boardman.

The duties for these positions include, but are not limited to, the following:

• Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).
• Requires payment in full and/or establishes payment plan for debtor (which requires use of multiple computations).
• Works with special counsel to collect debts.
• Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).
• Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments, maintains daily log sheet for supervisor).
• Issues praecipes and cites permits.
• May assign and/or reassign cases and/or assessments to special counsel when necessary.
• Negotiates repayment with debtor, legal and/or other government representatives.
• Closes accounts which have made restitution.
• Performs general clerical tasks (e.g., reviews and sends correspondence, files, makes copies, and answers phones).

High school diploma and 2 years experience in collections or 12 months experience and 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience. or 4 months training in use of personal computer, calculator and telephone equipment.

• Or completion of associates core program in business administration, communications, English or related fields.
• Or equivalent of Minimum Class Qualifications for employment noted above

Preferred Qualifications:

• 2 years customer service experience
• Experience working in a high volume call center
• Experience diffusing escalated situations
• Knowledge of Fair Debt Collection practices

Job Skills: customer service, confidentiality, customer focus, listening, responsiveness, verbal communication