Clerical Assistant - Inpatient Care Management
Part-time, 3 days per week 8-4:30, weekend and holiday rotation, 48 hours bi-weekly
At Meritus Health, care doesn't end at discharge-it's a coordinated journey. As a Clerical Assistant in Inpatient Care Management, you'll support the team in facilitating safe, timely transitions for hospitalized patients. From scheduling follow-up appointments to arranging transportation and delivering regulatory notices, you'll play a key role in ensuring continuity of care and compliance with quality standards.
This role is ideal for a detail-oriented professional who thrives in a collaborative environment and values both administrative precision and compassionate patient interaction.
Key Responsibilities
Perform general office and secretarial duties to support care coordination and discharge planning
Deliver the Important Message to Medicare beneficiaries and assist with the appeal process when needed
Schedule post-discharge follow-up appointments to meet quality performance metrics
Meet with patients to educate them about appointments and identify barriers to attendance
Arrange patient transportation as indicated
Assist in the development and implementation of departmental projects and performance improvement initiatives (Katas)
Maintain accurate documentation and support efficient department operations
Uphold Meritus Health's values of excellence, compassion, and collaboration in every interaction
Minimum Qualifications
Education
High school diploma or equivalent required
Associate degree preferred
Experience
Previous clerical experience in a healthcare environment preferred
Experience with Microsoft Office, fax machines, and electronic medical records preferred
Licensure/Certification
Knowledge, Skills, and Abilities
Effective communication and computer skills required
Basic understanding of medical terminology required
Knowledge of community resources preferred
Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
Strong attention to detail and commitment to patient-centered service
Caring for Our Team
We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes:
Coverage begins on the first of the month following your hire date.
Includes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.
A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
Benefit from a robust company match to support your long-term financial goals.
Support for your continued learning and career growth.
Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
Team members working evening, night, or weekend shifts may be eligible for additional pay.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.