Client Benefits Specialist

A community health organization in New York City is seeking a Client Benefits Specialist to join their team in Queens, supporting clients with benefit eligibility, documentation, and administrative coordination to help ensure timely access to essential services.

About the Opportunity:

• Schedule: Monday to Friday
• Hours: Standard business
• Setting: In-person

Responsibilities:

• Conduct client interviews and assessments to gather information needed for benefit eligibility
• Process benefit applications and follow up on required paperwork, recertifications, and related documentation
• Maintain accurate client records and update information in the electronic health record system
• Coordinate with government agencies and internal staff regarding client benefits and funding status
• Support day-to-day administrative tasks, including data entry, phone calls, emails, filing, and organizing paperwork

Qualifications:

• 1+ year of relevant work experience
• High School Diploma / GED
• Computer skills, including proficiency with Microsoft Office and electronic health record systems
• Detail-oriented with accurate data entry and documentation skills
• Strong time management and organizational skills
• Strong oral and written communication skills
• Ability to work under pressure with high accountability for timely processing
• Ability to maintain professional communication and boundaries with staff and clients

Desired Skills:

• Associate's or Bachelor's degree
• Experience with client intake, case management, human services, or social services
• Familiarity with Medicaid, Medicare, Social Security, public assistance, or SNAP
• Experience working with diverse client populations in behavioral health or residential care settings