Benefits:- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Dental insurance
Client Care Representative – AI-Assisted Call Center — Mister Sparky, Newark, DE$19–$23 an hour based on experience · Full-time · In our office at 262 Chapman Rd, Suite 101, Newark, DE 19702Our phones are answered with the help of an AI assistant, and we need a person who can work alongside it — not someone who is afraid of it. You will take the calls that need a human, check the AI’s work, and help make it better every week. We are a family-friendly residential electrical company; every call is a family that needs something fixed or made safer in their home.
WHAT YOU WILL DO- Answer and book incoming calls, and take over from the AI when a homeowner needs a person
- Handle price questions and save cancellations — keep the conversation going after the first “no”
- Dispatch and keep customers updated when the schedule moves
- Review AI call summaries and flag what it got wrong
- Use AI tools every day — writing follow-up texts, summarizing calls, improving scripts
- Call our members to book their maintenance visits
WHO WE ARE LOOKING FOR- Lives in Delaware — this role is in the office every day
- Real customer service experience on the phone; collections, retention, inside sales or appointment setting are a plus
- Already uses ChatGPT, Claude, Copilot or similar in daily life or work, OR can show us you are hungry to learn it — tell us which in your application
- Comfortable on a computer with several systems open at once
- Can hear “no” on price and keep the conversation going
- High school diploma or equivalent
PAY AND TRAINING- $19–$23 an hour based on experience; bonus plan reviewed at interview
- Paid training on our systems and the AI tools
If you are the person who already uses AI to get more done — or wants to be — we want to talk to you.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.