Client Experience & Events Coordinator

We're looking for an energetic, detail-oriented, and relationship-driven Client Experience & Events Coordinator to create exceptional experiences for visitors to our Chicago Inspiration Center in the heart of Fulton Market. Our Chicago location welcomes local, regional, and national guests and serves as an important expression of the KI brand. In this highly visible role, you'll help ensure every client visit, showroom tour, event, and interaction is engaging, seamless, and memorable. The salary range for this position is between $28-34/hour based on candidate skillset and experience.If you enjoy building relationships, planning events, creating welcoming environments, and working at the intersection of design, hospitality, and business, we'd love to hear from you.What You'll DoDeliver Exceptional Client Experiences

Welcome clients, dealers, designers, architects, and guests to the Inspiration CenterCoordinate and prepare for client visits, meetings, tours, and presentationsCreate personalized experiences through thoughtful planning, hospitality, and attention to detailAssist with showroom tours and product demonstrationsCoordinate presentation materials, digital signage, and visitor communicationsAnticipate client needs and proactively resolve issuesManage client gifts and showroom sample requests

Plan and Execute Memorable Events

Coordinate Lunch & Learns, CEUs, networking events, happy hours, and other client engagement activitiesPartner with sales, design, and marketing teams to deliver impactful experiencesManage invitations, guest lists, vendors, catering, décor, setup, and follow-up activitiesSupport KI's presence at trade shows and industry eventsAssist with the annual Fulton Market Design Days experience

Serve as a Brand Ambassador

Maintain an organized, welcoming, and inspiring showroom environmentEnsure the Inspiration Center consistently reflects KI's brand standards and client experience expectationsManage product libraries, sample inventory, and showroom resourcesCoordinate showroom schedules, tours, and appointmentsGather visitor insights and share recommendations to continually enhance the customer experience

Support Business Operations

Provide administrative support to local sales and leadership teamsManage budgets, invoices, expense reports, and reporting metricsUtilize Salesforce and other systems to track visitor engagement, events, and showroom activity

What We're Looking ForRequired Qualifications

Associate's or Bachelor's degree in Interior Design, Business Administration, or a related field2 to 5 years of experience in a client-facing roleStrong organizational skills and exceptional attention to detailOutstanding verbal and written communication skillsAbility to manage multiple priorities in a fast-paced environmentProficiency with Microsoft Office Suite

Preferred Qualifications

Event planning or coordination experienceCommercial furniture, architecture, design, or related industry experienceSalesforce experiencePassion for hospitality, client service, and creating memorable experiences

What Makes You Successful

You naturally make people feel welcome.You're highly organized and thrive on details.You enjoy planning and coordinating events.You're creative, proactive, and resourceful.You can balance multiple projects while maintaining a positive attitude.You enjoy working collaboratively across teams and functions.

What KI Offers You:

Ownership: Employee Stock Ownership Plan (ESOP) - be a part-owner of the company!Health & Wellness: Competitive Health, Dental, & Vision Insurance.Future Planning: 401(k) Plan with Company Match.Time Off: Paid Vacation, Sick Days, & Holidays.Wellness Perks: Fitness reimbursement programs.Discounts: Special pricing on company products.Education: Support for degree programs and certifications.Full Benefits: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

Apply Today!