Client Experience & Retention Specialist

Client Experience & Retention Specialist

Hospitality Team | Zach Augustyn State Farm Agency

Location: Maple Grove & Wayzata, MN

Compensation: $50,000–$65,000 annually (base salary + performance-based incentives)

About Our Agency

At Zach Augustyn State Farm Agency, we're building more than an insurance agency. We're building a nationally recognized, high-performing organization committed to excellence, growth, and exceptional customer experiences.

With two state-of-the-art offices in downtown Maple Grove and Wayzata, we're proud to be among the country's top-performing State Farm agencies. Our Wayzata location was recently recognized as the #4 new multi-office agency nationwide.

Our core values of Family, Excellence, and Privilege define our culture. We invest in our people through structured Agent Development and Leadership Development Programs, creating opportunities for ambitious professionals to grow their careers and reach their full potential.

The Opportunity

We're seeking a Client Experience & Retention Specialist to join our Hospitality Team and take ownership of the relationships and experiences that set our agency apart.

This is more than a traditional customer service position. Our Hospitality Team plays a critical role in delivering white-glove service, strengthening customer loyalty, and identifying opportunities to better protect the families and businesses we serve.

You'll be empowered to solve problems, proactively engage customers, and contribute to measurable retention and growth results.

We're looking for someone who takes initiative, embraces accountability, and takes pride in delivering an exceptional customer experience.

What You'll Own

• Customer Experience: Deliver exceptional, timely, and solutions-focused service that reflects our commitment to hospitality.
• Customer Retention: Proactively strengthen relationships, address concerns, and help customers understand their coverage.
• Account Management: Handle policy changes, renewals, billing inquiries, and customer requests with accuracy and efficiency.
• Proactive Outreach: Conduct customer reviews, retention campaigns, and follow-up to strengthen relationships and reduce cancellations.
• Growth Opportunities: Identify coverage gaps, generate qualified referrals, and connect customers with our sales and advisory teams.
• Operational Excellence: Maintain accurate records, manage daily priorities, and take ownership of customer needs through resolution.

Who We're Looking For

• Naturally relationship-driven with a passion for exceptional hospitality.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Proactive problem-solver who takes ownership and follows through.
• Comfortable with outbound customer engagement and measurable performance expectations.
• Coachable, accountable, and receptive to feedback.
• Strong written and verbal communication skills.
• Values teamwork, integrity, and a culture of high expectations.
• Customer service or insurance experience preferred.

Culture fit, work ethic, and a willingness to grow are just as important to us as experience.

What We Offer

• $50,000–$65,000 annual compensation opportunity
• Competitive base salary with performance-based incentives
• Additional bonus and recognition opportunities
• Annual reward trip opportunities
• Health Reimbursement Program
• 401(k)
• Paid time off
• Professional training, mentorship, and development
• Structured Agent Development and Leadership Development Programs
• Clear career advancement and leadership opportunities
• Modern office environments and a high-performing team culture

Build Your Career With Us

Join one of the nation's top-performing State Farm agencies, where hospitality is more than a department—it's a commitment to the people we serve.

If you take ownership, enjoy building relationships, and want to be part of a team that holds itself to a higher standard, we'd like to meet you.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.