Client Implementation Manager - Fully Remote

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.

As a Client Implementation Manager, you will play a pivotal role in shaping exceptional client experiences from the earliest stages of an opportunity through successful site launch and long-term partnership. Serving as a trusted advisor and strategic partner, you will translate client needs into effective solutions, coordinate seamless onboarding and contract execution, and bring internal teams together to deliver successful program launches. Your ability to build strong relationships, anticipate client needs, and provide proactive strategic insight will help drive client satisfaction, retention, site growth, and profitable growth for Champions.

Responsibilities:

• Client Onboarding & Implementation: Lead seamless new site and program launches from kickoff through post-opening support, managing timelines, financial details, contracts, reporting, billing coordination, and key deliverables
• Client Relationship Management: Build trusted, strategic client partnerships and provide proactive guidance that strengthens satisfaction, retention, renewals, and opportunities for program growth
• Contract & Strategic Support: Manage contracts for new sites, renewals, expansions, and alternative funding programs while partnering with Sales, Legal, Finance, and Operations to support RFPs and new business opportunities
• Cross-Functional Collaboration: Serve as the key connection between clients and internal teams, ensuring clear communication, stakeholder alignment, and successful execution of client commitments
• Seasonal Planning & Execution: Navigate evolving priorities throughout the year, balancing high-volume site and summer camp launches with renewals, contract execution, mid-year openings, and ongoing client support

Qualifications:

• Bachelor's degree in business, marketing, communications, education, or related field or equivalent professional experience preferred
• Experience managing business-to-business (B2B) client relationships; experience in the childcare industry or a related field is a plus
• Strong communication and interpersonal skills, with the ability to navigate difficult client consultations and human relations matters with integrity, professionalism, and respect
• Proven ability to adapt to changing priorities and business needs while maintaining flexibility and a solutions-oriented approach
• Strong organizational and time-management skills, with the ability to effectively manage multiple priorities and deadlines
• Ability to interpret, communicate, and implement organizational policies and procedures effectively
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, with the ability to quickly learn new software
• Ability to travel approximately 20-30%

#LI-Remote

Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
• Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
• Feel supported in your mental health and personal growth with employee assistance programs.
• Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
• … and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Job Posting End Date : 2027-01-28