Client Manager

Client Manager

Department: Project Management

Employment Type: Full Time

Location: Cincinnati, OH

Description

What if your next role gave you the opportunity to do more than manage projects? What if you could build trusted client relationships, influence the direction of healthcare projects, and help create environments that make a meaningful difference in people's lives?

At HEAPY, we believe great work starts with a Colleague First culture. We give talented people the flexibility, support, and opportunities they need to do their best work, grow their careers, and make an impact.

We are seeking a Client Manager to join our growing Healthcare Practice in Cincinnati, OH. This is an opportunity for an experienced AEC professional who enjoys being at the intersection of clients, projects, strategy, and people and wants to play a bigger role in building lasting partnerships.

At HEAPY, you're more than a title. You're part of a team that values your ideas, invests in your development, and gives you the opportunity to shape both the work we do and where your career goes.

As a Client Manager, you'll lead projects and relationships for new and growing clients, helping create an exceptional experience from the first conversation through project closeout.

You'll serve as a trusted partner to clients while collaborating with multidisciplinary teams across design engineering, commissioning, energy optimization, sustainability, ICT, and other specialized services.

Your impact will include:

• Build relationships: Establish credibility and trust with new clients while strengthening relationships with existing clients and identifying opportunities to expand our partnership.
• Lead projects: Manage the full project lifecycle, from proposal and scope development through delivery and closeout.
• Drive project success: Balance client expectations, quality, schedule, budget, resources, cash flow, and risk to deliver successful outcomes.
• Shape the client experience: Communicate proactively, understand what matters most to the client, and bring the right HEAPY expertise to the table.
• Collaborate across disciplines: Bring together teams and practices to deliver integrated solutions for complex healthcare environments.
• Grow the business: Help expand HEAPY's network through relationship building, business development, proposals, and follow-on opportunities.
• Influence strategy: Identify client needs and emerging opportunities and help shape solutions that align with both client goals and HEAPY's capabilities.
• Develop your career: Pursue a path aligned with your strengths and interests, with opportunities to grow toward greater project leadership, client management, or sales/business development responsibilities.

Client Managers take ownership of medium- to large-scale projects typically ranging from $500,000 to $750,000 in fees, often involving multiple HEAPY Practices or Service Sectors.

This role carries an increased focus on client leadership and business development, giving you the opportunity to move beyond project execution and become a key contributor to the growth of our Healthcare Practice.

Whether your strengths are in technical leadership, project delivery, client relationships, or business development, HEAPY provides opportunities to build on those strengths while expanding your impact.

We believe the best work happens when people have the opportunity to be themselves, build meaningful relationships, and do work they're proud of.

At HEAPY, you'll find:

• A Colleague First culture where people come before process
• Opportunities to work on complex, meaningful healthcare projects
• A collaborative, multidisciplinary environment
• Flexibility and support for how you work best
• Professional development and opportunities to grow your career
• The opportunity to build relationships with clients and influence the future of our business
• A team committed to creating healthier, more sustainable, and resilient communities

If you're ready to take your career beyond project delivery and play a larger role in shaping client relationships, healthcare environments, and the future of HEAPY, we'd love to hear from you.

Click here to learn more about HEAPY!

QUALIFICATIONS

• 4-year degree or equivalent years of project management experience in the Built Environment.
• At least 8- 10 years of experience in design or process engineering, consulting engineering or A/E, plant operations or start-up, commissioning, and/or energy engineering, and/or field construction (or equivalent working knowledge/experience).
• Professional registration is preferred.

Key Responsibilities

• DUTIES & RESPONSIBILITIES

• Guides HEAPY service delivery to ensure consistency with the appropriate service operating procedures and identified milestones.

• Oversees project execution with a strategic focus on profitability, ensuring efficient resource allocation, cost control, and streamlined workflows.

• Leads project costing and bid/proposal preparation.

• Manages projects with fees exceeding $250K,

• Drives project quality by ensuring deliverables meet HEAPY standards, client expectations, and all regulatory requirements. This includes proactively identifying and resolving issues to maintain accuracy, consistency, and technical excellence.

• Assumes a pivotal role in identifying and pursuing opportunities to initiate and introduce HEAPY service offerings within new accounts and across all verticals of the business.

• Leverages newly established client relationships to open doors to new owners and expand connections within their networks to continue to build business opportunities.

• Establishes client - HEAPY - architect - construction manager liaison network to keep all interested parties informed of project communication, planning, schedule, business development, and work progress.

• Collaborates with the Practice Director, Operations Manager, practice design managers, and project managers to form a project work team as appropriate with new clients/projects and sees that responsibilities are assigned, and execution of tasks are initiated and completed according to schedule.

• For initial projects, holds or participates in regularly scheduled project progress review meetings to ensure that:

• A project contract's terms, conditions, and specifications are met.

• Project personnel adhere to federal and state regulatory requirements and company policies.

• Delays and cost overruns, at best, are entirely avoided, or, at worst, kept to a minimum.

• Resource requirements, equipment, materials, and quality problems are recognized for timely intervention and resolution.

• Represents the HEAPY culture, maintains colleague morale, and interacts appropriately with client counterparts.

• Upholds a strong quality culture through clear expectations, thorough reviews, and continuous improvement.

• Ensures information for progress billing purposes is submitted correctly and on time.

• In partnership with project managers, meets with client management as necessary during a project's terms to resolve issues and upon project completion to obtain final client approvals.

• Participates actively in the client feedback process and maintains a leadership role in understanding client comments, positively engaging with the client when opportunities to improve performance and services are identified.

• Engages clients to understand potential service needs and works through those opportunities to the proposal stage and final sale.

• Engages in consistent client follow-up, identifying and cross-selling opportunities in partnership with business development partners.

• Reports on client management activities and opportunities using the Customer Relationship Management (CRM) system.

• Collaborates with business development on strategic account development, including actively pursuing new opportunities and expanding relationships with existing clients through consistent follow-up, relationship management, and value-driven solutions.

• Takes ownership of or executes capture strategies, ensuring alignment with client needs and HEAPY's services, from early positioning through proposal and award, while collaborating with internal teams to maximize win probability.

• Proposes solutions for project risks and scope management/fee management issues.

• Additional responsibilities as requested/needed.

Skills, Knowledge and Expertise

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to remain sedentary at a workstation for long periods of time while operating a keyboard and using a computer screen.
• Ability to communicate in person and via phone with other individuals.
• Possession of Reliable transportation to and from the project.
• Ability to work in all elements of indoor and outdoor environments, which include heat, cold, rain, snow, wind, etc.
• Ability to access all areas of the job site with activities that include ascending and descending stairs, scaffolding, ladders, navigating elevation changes, etc.
• Capable of working in physical positions that may include maneuvering oneself into different positions traditionally achieved by kneeling, sitting, standing, squatting, bending over, etc.
• Ability to move, transport, or position items weighing up to 25 lbs.
• Ability to apply established protocols and practices in a timely manner and follow safety guidelines for both the company and clients.
• Ability to gather, organize, and evaluate information related to projects and calculations (such as finances, timelines, etc.).
• Ability to perform local travel (<30%)
• Ability to perform distant travel as needed (<15%)

Benefits

• Built for People, Not Just Projects - a collaborative, colleague-first culture where you can do your best work
• Thrive with HEAPY Benefits - premium medical, dental & vision coverage designed with you in mind
• Invest in Your Future - 401(k) with competitive contributions to help you plan ahead
• Be Rewarded for Your Impact - 10-15% annual bonus potential tied to company performance and your contributions
• Own Your Time - open PTO and paid sick time that gives you the flexibility to recharge when you need it
• Wellness Week - we hit pause the final week of the year so you can rest, reset, and reflect
• Feel Your Best - annual wellness benefit bonus focused on your overall well-being
• Grow with Purpose - annual professional development stipend to support your career goals

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