Client Operations Associate Floater - Chicago IL

Client Operations Associate (Floater) - Chicago, IL - - 51816

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Client Operations Associate (Floater) - Chicago, IL

General Information

City

Chicago, Elgin, Joliet, Naperville, Rockford

State/Province

Illinois

Country

United States

Date

Thursday, August 20, 2026

Working time

Full-time

Ref#

20040708

Job Level

Individual Contributor

Job Type

Experienced

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

34,740

Annual Base Salary Maximum

69,480

The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.

Why Join This Team:

• Competitive hourly compensation with overtime potential

• Comprehensive benefits from day one, including medical, dental, vision, and life insurance

• 401(k) with company match

• Paid time off, holidays, and personal days

• A culture that prioritizes flexibility, safety, and work-life balance

What You Will Do:

• Manage the equipment fleet, monitor performance, and coordinate service response

• Provide on-site helpdesk support and serve as a point of contact for escalations

• Administer workflow scanning configurations, firmware updates, and device deployments

• Monitor consumables and parts inventory and coordinate order fulfillment

• Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed

What You Need to Succeed:

• Experience managing a print or equipment fleet environment

• Familiarity with printers, multifunction devices, Local Area Networks, and basic networking

• Experience with software and server administration, configuration, and device troubleshooting

• Proficiency with Microsoft Office and effective organizational, customer service, and communication skills

• A+ certification or relevant technical training is preferred

• We are also open for no experience and fresh graduate.

How We Set You Up for Success:

• Full onboarding and technical training

• Access to support tools and advanced remote monitoring systems

• Career development supported through regular reviews and improvement plans

• Client-specific compliance and training programs, including applicable security and HIPAA requirements

With Our Technology, Build Your Future at Xerox. Apply Now.

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#LI-RL1

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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