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Account Manager Jobs in Jersey City, NJ

Client Partner

Diamondpick
  • Jersey City, NJ
  • $5–$6 Per Hour
4 days ago

Job Description

Client Partner

Job Summary

The client is seeking an experienced Client Partner / Account Manager with deep expertise in EdTech and Digital Learning. The selected candidate will manage key US client relationships, lead globally distributed teams, and deliver value through AI-native solutions, digital content services, and modern learning platforms.

Key Responsibilities

Client Relationship Management
  • Serve as the primary point of contact for US-based clients, ensuring consistent engagement and customer satisfaction.
  • Build long-term partnerships by understanding curriculum needs, platform challenges, and strategic learning goals.
  • Drive account growth through cross-selling and upselling opportunities across the client's content, data, and engineering portfolios.
P&L Management
  • Own annual P&L responsibility, ensuring profitability and revenue growth.
  • Manage budgets, forecast revenue, and optimize operational efficiencies across onshore and offshore teams.
  • Prevent account churn and improve delivery cost structures.
Strategic Planning & Execution
  • Develop and execute account plans aligned with client learning objectives and business growth goals.
  • Ensure delivery excellence in digital publishing, platform modernization, and data engineering projects.
  • Stay ahead of EdTech trends, the competitive landscape, and emerging technologies, including Large Language Models (LLMs) and personalized learning pathways.
Domain & Technical Expertise
  • Demonstrate deep knowledge of higher education, K-12 publishing, assessments, and digital content standards such as LTI, QTI, and SCORM.
  • Act as a trusted advisor by providing insights on Learning Experience Design (LXD) and modern EdTech frameworks.
Solutioning, Data & AI Innovation
  • Collaborate with technology teams to design innovative learning solutions leveraging analytics, Generative AI, and SaaS platforms.
  • Drive adoption of learning analytics, dashboards, and predictive models to improve student retention.
  • Recommend scalable, secure, and cost-effective cloud-native architectures aligned with client objectives.
Qualifications

Education
  • Bachelor's degree in Business Administration, Education Technology, Computer Science, or a related field.
  • MBA preferred.
Experience
  • 10+ years of experience in Account Management, Client Partnerships, or Business Development within EdTech, Higher Education, or Digital Publishing.
Leadership
  • Proven experience leading large, globally distributed teams and managing complex delivery engagements.
Commercial Expertise
  • Direct ownership of a $5-6 million P&L, with a demonstrated track record of revenue growth and profitability.
Industry Knowledge
  • Strong understanding of EdTech challenges, AI-native personalization, and compliance standards including FERPA, COPPA, and WCAG.
Technical Acumen
  • Familiarity with analytics platforms, cloud ecosystems, and AI-driven solutioning.
Soft Skills
  • Excellent communication, negotiation, stakeholder management, and executive presence with fluency in working with US enterprise and institutional clients.

Numbers & Facts

LocationJersey City, NJ
Salary$5–$6 Per Hour

Skills

  • Artificial Intelligence (AI)unmatched
  • Budget Managementunmatched
  • Business Administrationunmatched
  • Business Developmentunmatched
  • Business Growthunmatched
  • Cloud Architectureunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Scienceunmatched
  • Cross-Sellingunmatched
  • Customer Churnunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Satisfactionunmatched
  • Delivery Managementunmatched
  • Develop and Maintain Customersunmatched
  • Ecosystemsunmatched
  • Emerging Technologyunmatched
  • Engineeringunmatched
  • Family Educational Rights and Privacy Act (FERPA)unmatched
  • Financial Analysisunmatched
  • Higher Educationunmatched
  • Leadershipunmatched
  • Modeling Languagesunmatched
  • Needs Assessmentunmatched
  • Negotiation Skillsunmatched
  • Offshoringunmatched
  • Operations Processesunmatched
  • Predictive Modelingunmatched
  • Profit & Lossunmatched
  • Profit & Loss Managementunmatched
  • Regulatory Complianceunmatched
  • Reporting Dashboardsunmatched
  • Revenue Forecastingunmatched
  • Revenue Growthunmatched
  • Revenue/Sales Reportingunmatched
  • SCORM (Shareable Content Object Reference Model)unmatched
  • Sales Managementunmatched
  • Software as a Service (SaaS)unmatched
  • Strategic Planningunmatched
  • Team Lead/Managerunmatched
  • Up-Sellingunmatched
  • Web Content Accessibility Guidelines (WCAG)unmatched

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