Client Service Associate

About Our Client
Our client is a leading specialty underwriting agency and wholesale brokerage based in Independence, Ohio. They manage multiple national programs across diverse industry sectors, specializing in commercial insurance solutions. They are a growing, forward-thinking organization committed to excellence in underwriting and client service.

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The Role
We are seeking a dependable and personable Client Service Associate to join this team in a contract-to-hire role. This position is ideal for someone who is confident on the phone, has strong customer service skills, and is looking to grow their career in the insurance industry. Experience or familiarity with commercial insurance policies is preferred.

Responsibilities

• Serve as a primary point of contact for clients

• Handle inbound and outbound phone calls in a professional and courteous manner

• Respond to client questions and requests in a timely and accurate way

• Support client service needs and follow up on outstanding items

• Maintain accurate records and update client information as needed

• Work closely with internal team members to ensure a positive client experience

• Provide reliable, consistent support in a fast-paced environment

Qualifications

• Required: Strong phone skills with professional and articulate communication abilities
• Highly Preferred: Insurance experience or familiarity with insurance policies such as specialty, general liability and/or worker's compensation
• Reliable, organized, and detail-oriented
• Ability to work well in a client-facing, service-driven role
• Comfortable with a contract-to-hire employment agreement

Compensation & Work Arrangement

Pay: $23.00 - $28.00 per our based on experience

Employment Type: Full-time Contract-to-Hire

Location: Independence, Ohio

Schedule: Hybrid work opportunity may be available upon conversion 

Why This Opportunity

This is a chance to join a professional, growing team in the specialty insurance underwriting space. You'll gain valuable experience in commercial insurance while supporting clients and building meaningful relationships in a supportive, collaborative environment.

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