The Client Service Associate reports to the Financial Advisor and is critical to appropriately leveraging Advisors’ time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.
Essential Duties and Responsibilities
Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance
Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available
Assist in preparation of consolidated performance reporting on a monthly/quarterly basis
Maintain CRM database; define and ensure adherence to appropriate client service models
Manage multiple and competing priorities daily in pursuit of business objectives
Other responsibilities as assigned by the Senior Client Service Associate
Knowledge, Skills, and/or Abilities
Advanced computer skills (Outlook, Word, and Excel) are essential
Excellent communication skills, both verbally and in writing
Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
Ability to build relationships with clients and internal partners
Education and/or Experience
Bachelor’s degree in a business-related field preferred
The ideal candidate will have 5+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, and basic financial planning concepts.
Previous experience in small business culture preferred
Benefits: None
Growth Potential: Yes. Transition to Full Time position with benefits
Office with personalized Laptop Provided
Hybrid/Remote Work Potential: After training is completed
Flexible Work Hour: Can design own schedule at start
Hiring Procedure: Submit Resume, Phone Call Interview, In Person Interview