This is an in-office position. Some remote opportunities are available after 6 months of employment. Hours are 9am to 5:30pm Mon-Thurs and 8:30am to 5pm on Friday.
Bilingual a Plus ++ ( English / French)Customer Service Primary Responsibilities:The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.
Customer Service General Description:- Researching of caller transactions.
- Processing caller requests.
- Helping callers understand account information.
- Providing issue resolution.
- Responding to inbound caller inquiries,
- Send educational material that are responsive to our callers' needs,
- Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
- Resolve creditor & or caller inquiries by making outbound calls.
- Any other tasks as assigned by the Supervisor
- Handle Customer Service issues for clients
Customer Service- Minimum Requirements:- High School diploma
- Strong people skills and be able to communicate effectively both orally and in written form
- Knowledge and use of PC Systems and MS Office applications is a must
- Competency in a service organization environment
- Ability to work independently
- Self-motivated, willingness to constantly improve
- Attention to detail and be able to multi-task and prioritize work on a daily basis
- Be able to work Monday- Thursday 10 am to 6:30pm pm and Friday 8:30 am to 5:00 pm
- Bilingual ( English / French )
This position is full-time and operates in a state-of-the-art call center.
Benefits Include:- Guaranteed Weekends Off
- Medical/Dental/Vision
- Paid Time Off
- 401k - with 50% match
- Life & Disability
- Paid Holidays
- Paid Training
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