Job Description
Job Title: Client Service Representative
Location (On-site, Remote, or Hybrid?): Boston, MA (hybrid)
Contract Duration: 6 months
JOB DESCRIPTION
Working under direct supervision, the Client Service Representative is an entry level position responsible for monitoring client custody operations and service levels. The Client Service Representative also assists more senior team members with client conversions, reporting and analyses.
Client Service and Inquiry Response
- Proactively respond to custody related client inquiries on a daily basis.
- Work with internal departments to prioritize and resolve client requests and deliverables.
Technology and Innovation
- Utilize relevant internal technology solutions to effectively manage client inquiries.
- Introduce and familiarize clients with new technology, automation tools and products.
Risk Management and Control
- Introduce and familiarize clients with new technology, automation tools and products.
- Assist in maintaining and reporting on client service related metrics.
- Participate in team based project work and audits.
- Complete monthly reporting requirements.
Education level and/or relevant experience(s) - BA/BS degree or equivalent work experience.
Numbers & Facts
| Location | Boston, MA |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | http://www.techlinksystems.com |
About Company
TechLink Systems is a national provider of staffing services with offices in New York, Philadelphia, Los Angeles, San Francisco, Columbus, and Ft Lauderdale as well as a development and support center in Bangalore, India. We are an NMSDC and WBENC Certified Minority Business that has been recently recognized with the TAPFIN 2016 Excellence Award as well as became a TAPFIN Elite Partner of 2016. We serve the contract staffing, recruitment and HR management, project outsourcing, and software development needs of clients nationwide including many Fortune 500 companies. Striving to create personal relationships with clients, TechLink becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. At TechLink, seasoned industry professionals deliver an array of custom-tailored managed services including IT security, support, project management, and much more. The company’s talented recruiters and HR specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. We even have a development center located in Bangalore, India, which is used to serve clients’ needs for outsourced software development projects.
Skills
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