Client Service Representative

About The H-J Family of Companies

The H-J Family of Companies is a global leader in the design and manufacture of products used in the transformer and switchgear industries. We are a family-owned, growth-oriented company that takes pride in innovation, quality, and the success of our employees. Our team members are passionate about creating reliable solutions for our customers worldwide while upholding our values of integrity, teamwork, and continuous improvement.

Location: This role is an on-site position located in High Ridge Missouri. All applicants must be able to commute to the office each day.

About the Role

The Client Service Representative (CSR) serves as the primary point of contact for assigned customers throughout the order lifecycle. This position ensures accurate order entry, proactive communication, and timely execution from order receipt through shipment. The CSR manages all post-quotation activities, maintains accurate data within the ERP system, and delivers responsive, professional service that supports operational excellence and customer satisfaction.

Essential Duties and Responsibilities

Order Entry & Validation

• Accurately enter customer orders into the ERP system, verifying quantities, pricing, ship dates, terms, and all required details
• Issue order acknowledgments within 24 hours
• Validate cross-references (Xref), KPP, lead times (LT), and quantities prior to order release
• Confirm pricing aligns with approved rate tables and customer agreements

Order Lifecycle Management

• Monitor orders from entry through shipment to ensure on-time delivery
• Process revisions, changes, cancellations, expedites, and special requirements
• Proactively review ERP dashboards and reports to identify and address potential delays

Customer Communication

• Serve as the primary contact for order status, updates, and issue resolution
• Communicate changes, delays, or concerns clearly and promptly
• Escalate potential delays, shortages, or quality concerns to appropriate internal teams

Cross-Functional Coordination

• Partner with production, purchasing, logistics, accounting, and quality to support timely execution
• Coordinate with finance to resolve credit or shipment holds
• Support investigation and resolution of customer inquiries

Documentation & Compliance

• Provide required documentation, including Certificates of Compliance, W-9 forms, inspection reports, and other regulatory documentation
• Complete customer-specific reports and documentation as required

Customer Data Management

Maintain accurate customer records within the ERP system, including:

• Contact information
• Billing and shipping addresses
• Payment and shipping terms
• Account-specific requirements

Education and Experience

• Associate’s or Bachelor’s degree preferred
• Minimum of two (2) years of customer service, inside sales support, or order management experience in a manufacturing or distribution environment
• ERP system experience required (Epicor or similar system preferred)

Knowledge, Skills, and Abilities

• Strong attention to detail and data accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and sound judgment
• Ability to collaborate effectively across departments

Benefits:

H-J Family of Companies offers its team members a comprehensive suite of benefits including, but not limited to, medical insurance with FSA and deductible reimbursement, dental, vision, and company-paid life insurance. 401K retirement plans, traditional and ROTH options and Profit Sharing with a 3-year vesting schedule, tuition reimbursement, monthly employment appreciation events and much, much more!

Join us and help power the future!